Host/Hostess-Hotel Valley Ho

Property

#PGH-BMC

Location Description

Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay-it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Overview

JOB SUMMARY

This position contributes to Hotel Valley Ho's success by working within the framework of a quality Food and Beverage service team. Greet and seat guests in a warm, friendly, and sincere manner. Make a good first impression, and ensure guests are happy when leaving the restaurant. Manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Provide a smile and friendly greeting for guests, use guest's name, confirm the number in party, ask guests their seating preference and needs/requests, walk with guests at their pace to the table, alert guests of steps and inclines, and inform server and/or manager of special needs.
• Ensure all hostess/host staff provides warm welcomes and fond farewells to each guest.
• Run the floor plan, maintain accurate seating chart and cover tally, direct other host staff during service periods.
• Monitor supply of restaurant menus and wine lists for all meal periods.
• Present menus to guests and inform the server of guests present at the table, return to the lobby to greet guests, and check the dining room for guests who are ready to leave.
• Hold knowledge of the floor plan, server station assignments, and table numbers.
• Maintain accurate seating chart and cover tally.
• Inspect menus for cleanliness and crispness and change out when necessary.
• Check dining room and floors for cleanliness and take actions where needed.
• Able to make reservations accurately and courteously.
• Responsible for daily communication and coordination of comp payments, tacking slips, and third-party payments.
• Actively listen and respond positively to guest questions, concerns, and resolve issues, show compassion, and build trust.
• Assist with training of new host/hostess staff.
• Answer phones with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance.
• Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.
• When closing, inspect for cleanliness and prepare the station for the next day.
• Attend all scheduled staff meetings and supplemental training sessions.
• Be familiar with emergency safety measures.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Maintain and update communication book with group resume, holiday menus and information, upcoming events and resort daily activities, etc.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Perform additional duties as requested by the Restaurant Manager and/or Assistant Manager.

Qualifications

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
• Ability to remain on feet for a prolonged period of time and ability to escort guests.
• Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
• Pleasant voice and phone etiquette.
• Ability to listen effectively, to speak and write English clearly.
• Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Ability to identify, address and resolve conflict.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.