Oak Hill Country Club Rochester , NY 14618
Posted 2 weeks ago
Job Description:
Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team in the main dining room. Our Host/Hostess is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.
Must be able to work a flexible schedule that may include early mornings, nights, weekends, holidays, split shifts, and extended shifts.
General Requirements:
Must be at least 18 years to be considered
Complies with Oak Hill Country Club's Acorns of Excellence
Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards
Exceptional attention to detail
Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests
Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships
Able to consistently perform tasks with little direct supervision
Works harmoniously and professionally with co-workers
Job Requirements:
Exceptional knowledge of all Oak Hill Grill Room standards and host operating procedures
Exceptional communication abilities to direct the flow of the dining room with the supervision of management
Writes the daily specials menu with direction from the culinary team and Grill Room management
Prepares server specials cards for review at pre-shift line up
Programs the Point-of-Sale system to reflect the correct items, pricing, and inventory levels as directed by the culinary team and Grill Room management
Prepares and prints a floor plan with the direction of Grill Room management
Greets each member and guest during the course of service and ascertains the name, party size and any special requirements
Controls the flow of seating to ensure top level service and the success of the service team.
Maintains a neat and orderly work environment
Assists servers, attendants, food runners and cocktail staff as needed throughout service
Assists members and guests with questions and directions
Processes to-go orders in accordance with Oak Hill policies and delivers them to the valet station when needed
Accepts reservation requests in accordance with Oak Hill policies
In addition, other duties may be required as directed by management
Physical Requirements:
All applicants must have evening availability for Tuesday - Saturday
Must be able to continuously sit, stand and walk a minimum of 5 hours
Must be able to bend, kneel, push and pull over the course of a shift
All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards
Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements
Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts
Must have a reliable form of transportation to and from work
Ability to read, write and communicate effectively in English, both written and oral
Must be able to periodically lift and carry up to 30 lbs. over the course of a shift
Qualifications:
Education: High school or equivalent education required
Experience:
Previous waitress, waiter or banquet server experience preferred
Country club experience strongly preferred
Licenses & Certificates:
Oak Hill Country Club