Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.
Key Business Areas
A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:
Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing standards
Seats guests at clean, dry tables utilizing proper seating rotation
Determines and provides for any special needs of guests
Maintains guest waiting list and adheres to proper seating order procedures
Describes promotions and suggestively sells while seating guests; takes initial beverage order
Attends to any other guest needs during the entire dining experience as warranted
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Uses proper telephone etiquette
Enters and delivers "To Go" orders correctly
Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
Assists service personnel in providing beverage orders and refills and clearing and setting tables
Willingly assists other team members without being asked
Maintains proper supply of clean menus
Lifts and carries supplies and equipment up to 30 lbs.
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Maintains foyer area of restaurant to be clean, organized and inviting to guests
Completes all required side-work, including deep cleaning assignments
Adheres to Denny's Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests
Must have ability to communicate effectively in English, both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny's uniform and grooming standards and maintains them throughout the shift
Must be able to work flexible schedule, including holidays, nights and weekends
Must have excellent guest service skills
Must be dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others
Must have ability to raise a tray weighing up to 25 lbs.
Must be able to bend, stoop, reach, wipe, lift, and grasp
Must have sufficient mobility to move and operate in work area
Must be able to stand and walk during entire shift
Must be able hear well in a loud environment to respond to employee and guest needs
Must possess basic math skills (add, subtract, multiply and divide)
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to observe and differentiate between monetary denominations
Must be able to operate point of sale system
Must be able to work around potentially hazardous chemicals
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.
Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.
This job description does not constitute a contract for employment and may be changed at the discretion of the Employer with or without notice.