Host/Ess

Primary Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

• Use visual cues to seat Guests in either the bar or dining area depending on their preference

• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

• Answer incoming calls to the restaurant and provide appropriate service

• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

• Tend to special Guest needs and requests

• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

• Protect the Club and patrons by adhering to sanitation, safety and alcohol control policies

• Help dining room staff by setting and clearing tables; replenishing water; serving beverages as needed

• Contribute to team effort by accomplishing related results as needed

• Schedule dining reservations and arrange parties or special services for diners

• Address/take action on complaints and or issues raised by patrons

• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons

• Inspects hostess stand and restaurant entrance to maintain/neatness and cleanliness

• Requisition menus and office supplies for wait staff.

• Monitor music level and ensure all lights and fans are operating properly.

• Ensure cleanliness of menus and all side-work is completed prior to opening

• Answer the phone within 3rd ring with a courteous/enthusiastic/efficient greeting according to Club standards

• Follow company Safety standards and follow safe working practices

• Complete all tasks as assigned

Education / Skills / Work Experience Required:

• High school diploma or equivalent preferred

• 6 months experience in a full-service restaurant preferred

• Ability to provide exceptional customer service in a fast-paced environment.

• Positive attitude and ability work well under pressure with all restaurant staff

• High-quality work while unsupervised

• Ability to follow instructions and ask questions for clarification if needed

• Must be able to read menus

• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance

• Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.

• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

• A desire to help where needed and work as part of a team

• Passion for providing extraordinary service

• Ability to thrive in a fast-paced environment

• Appetite for learning and career progression

• Flexibility to work a flexible shift including weekends/holidays

• Must be upbeat, outgoing and positive

• Must be able to assist Guests and possess great Guest relations skills

• Ability to work positively in a fast-paced environment

• Ability to stand/walk and stay focused and alert for extended periods of time

• Ability to work effectively within a team

• Ability to effectively communicate on the telephone in a warm/enthusiastic/efficient manner

Working Conditions Associated with this Position:

• Must be able to walk and stand during entire shift

• Must be able to reach, bend, stoop and wipe

• Must be able to articulate clear greetings and farewells to Guests

• Must be able to understand requests for assistance

• Must be able to carry trays or supplies (10-30 lbs.)

• Ability to work a flexible schedule including weekends and holidays

• Outside environment, exposed to heat and subject to elements/inclement weather

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the hob or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.