Hostess - Am/Pm

We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.

• Foster a relationship with clients and providing outstanding services

• Welcome and greet customers for their patronage, ensuring completeness and consistency of hostess area

• Being available to attend calls, aiding servers

• Supervising host bookings

• Handling clients amicably

• Creating a guest and impressive first impression on guests

• Handling all cases with utmost courtesy and professionalism

• Maintaining diplomacy while dealing with clients

• Trains all new Host/Hostess to use our software and to take patient meal orders following dietary guidelines

• Carries on by making separate large parties' reservations from 1 person to 20 people

• Handles all types of situations from an intoxicated guest to what's on our menu

• Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating

• Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation

• Answers telephone calls and responds to inquiries or transfer calls

• Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed

• Answers, and log all of our departments incoming telephone calls while assuring all client requests are met quickly

• Greet and encourage feedback from customers and used feedback to implement positive changes within the restaurant and GM

• Consistently provide professional, friendly and engaging service

• Follow all safety and sanitation policies when handling food and beverage o uphold proper health standards

• Set dining tables according to type of event and service standards

• Routinely clean work areas, glassware and station during shift

• All other duties as assigned by leadership

• A true desire to satisfy the needs of others in a fast paced environment.

• Refined verbal communication skills.

• Organizational skills

• Must be able to work weekends