Host/Dual-Rate F&B Supervisor/Dual-Rate Expeditor/Dual-Rate Food Server

Position Summary

Responsible for ensuring the overall effectiveness of the food outlets. Provides direction to all team members is these outlets on a daily basis. Provides empowerment to staff and shows dignity, kindness and respect. Involved in recruiting, interviewing, and screening applicants. Adherence to profit and loss versus budgeted numbers.

Essential Job Functions

• Provides preshift information to staff about company events, marketing campaigns, adherence to SOPs and opportunities for advancement.

• Interviews applicants to obtain work history, education, training, job skills, and salary requirements.

• Ensures all areas of control are in compliance with Health Codes, OSHA standards, and all governmental agencies.

• Computer skills to include Word and Excel.

• Issues or witnesses corrective counseling sessions to team members.

• Maintains department files that will be updated as necessary to include absences, tardy, behavior and corrective counseling.

• Enacts and tracks all paperwork necessary for team members, such as weekly schedules.

• Is a role model for team members and leaders; responds to questions positively and according to Company policy.

• Recognizes and adapts to trends in the industry. Brings items forth to fit our theme and concept.

• Work with communication devices such as telephones, email, walkie talkies, and computer.

• Corresponds and speaks with guests to maintain great guest relations and provides opportunities for loyalty to occur.

• Programming capabilities with Point of Sale system.

• Responsible for all maintenance of equipment and supplies in the outlet, and for maintaining adequate supplies for all expected business volumes.

• Maintains confidentiality and security of relevant information.

• Maintains an awareness of applicable laws and operates within those guidelines.

Job Specifications

• Two (2) years in management in a high-volume food service position.

• Demonstrated record of successful interpersonal skills in regards to working with diverse people and levels of authority.

• Multi-task ability.

• Knowledge and experience with computers and software programs to include word processing and spreadsheet packages such as Word for Windows and Excel Spreadsheets.

• Must have the ability to work with the payroll and the inventory system.

• Demonstrated ability to communicate effectively, both written and verbal.

• This position requires sufficient experience, education and job knowledge to meet current business needs.

Job Qualifications

The Ox Pub Host will minimally possess a high school diploma or equivalent. This position requires someone who is organized, comfortable communicating effectively with others and is a good time manager.

Essential Job Functions

• Greets on arrival and regards on departure to Guests visiting the Ox Pub dining room in a warm and inviting manner.

• Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.

• Adheres to all Standard Operating Procedures (SOPs).

• Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.

• Work safely, with sanitation, efficiency, and with guest's loyalty in mind.

• Is a role model for the company and responds to questions positively.

• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.

• Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.

• Maintains confidentiality and security of relevant information.

• Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.

• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.

• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.

• Must be able to work any shift needed and is a minimum of 18 years of age

• Must attain a TIPS certification according to Casino and State guidelines.

• Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.

• Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members.

Physical Demands and Work Environment

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. At other times, the work requires some physical exertion, such as reaching, standing and walking.

Essential Job Functions-Bus person

• Adheres to all Standard Operating Procedures, SOPs.

• Show great teamwork with all.

• Assists in the deliverance and dispensing of items ordered by guests service orders; beverages and food.

• Uses equipment such as coffee and iced tea makers and soda, juice, and milk dispensers.

• Is a role model for the company and responds to questions positively.

• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over, in the food outlet(s).

• Work with communication devices such as telephones, bulletin boards, and pagers.

• Must speak with guests to maintain great guest relations and provides opportunities for loyalty to occur.

• Push carts of dishes approximately 100 feet; stock plates, glasses, cups, and needed products.

• Maintains confidentiality and security of relevant information.

Maintains an awareness of applicable laws and operates within those guidelines.

Essential Job Functions-Kitchen Expeditor

• Interpret food orders coming through kitchen printer from dining room

• Organize orders for service

• Prepares food trays from completed kitchen line items and organize on trays for service staff to serve

• Prepares and serve appropriate side sauces with kitchen items

• Keeps station and kitchen service area neat and organized

• Keeps beverage service and food service trays neat, clean and organized

• Maintains strict quality control on all food being served

• Food is at proper temperature

• Food is well presented

• Proper accompaniments are in place with meals

• Maintains server drop off and pick up areas of kitchen to make sure they are clean and functional. These areas include:

• Wine/beer service areas

• Dishwasher station

• Expo Station

• Server Salad Station

Essential Job Functions

• Adheres to all Standard Operating Procedures, SOPs.

• Cleans and polishes tableware of spots, prebusses.

• Delivers and dispenses items ordered by guests; serves beverages, food, and non-food items via tray service.

• Guest banking all dining room checks.

• Use point of sale equipment to enter orders for kitchen personnel.

• Uses equipment such as coffee brewers, iced tea makers, and juice, soda, and milk dispensers.

• Service area and number of cover requirement to be determined.

• Must bus tables in a timely manner to accommodate new business if needed.

• Is a role model for the company and responds to questions positively.

• Must be detail oriented and ensure that all items are set correctly, perhaps hundreds of times over, in the restaurant and the side areas.

• Must work with communication devices such as telephones, and policy systems.

• Must speak with guests to maintain great guest relations and provides opportunities for loyalty to occur.

• Maintains confidentiality and security of relevant information.

• Maintains an awareness of applicable laws and operates within those guidelines.

Physical Demands and Work Environment

May need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. At other times, the work requires some physical exertion, such as reaching, standing, walking, pushing, pulling, and lifting.