Host/Cashier I - Corner

White Lodging Austin , TX 78719

Posted 1 week ago

Position Information

Location: JW Marriott Austin

Summary:

The Host/Hostess is responsible for friendly and professional service to guests through detailed knowledge of the menu, specials, and hotel amenities. The Host/Hostess also should ensure a guest is satisfied with their entire experience in the restaurant.

Responsibilities:

  • Greeting guests in a warm and professional manner

  • Understand and comply with uniform standards

  • Effectively assigning servers to sections

  • Utilizing rotational seating standards

  • Managing reservations

  • Communicating special accommodations to servers and managers

  • Maintaining the entryway to the restaurant

  • Professionally seating and assigning guests to tables

  • Knowledgeable of both food and beverage menu

  • Communicating 86'd items and specials

  • Effectively entering orders through the POS system

  • Verifying payment methods and responsible cash handling methods

  • Completing side work duties and cleaning tasks

  • Ensuring that quality checks are complete upon departure

  • Any other task assigned by management

Other information:

COMPETENCIES

  • Creativity

  • Integrity

  • Organization

  • Adaptability

  • Likability

  • Listening

  • Customer Focus

  • Team Player

  • First Impression

  • Persuasion

  • Oral Communication

  • Energy

  • Ambition

SKILLS

  • Multitasking

  • Customer Service

  • Knowledge of daily specials, menu, and 86'd items

  • Cash Handling

  • Managing payment through POS system

  • Cleaning and restocking needed items

EDUCATION/EXPERIENCE

  • Guest Service Experience Preferred

WORKING CONDITIONS

  • Standing and walking for over 6 hours and lifting over 10 lbs. consistently

  • Ability to lift up to 25 lbs. occasionally

  • Ability to See, Hear, and Speak

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