Host

JOB DESCRIPTION

HOST

POSITION: HOST

CATEGORY: NON-EXEMPT

SUMMARY: Our Host is the first interaction with Members. It is the responsibility of the Host to ensure that Members and guests have a positive dining experience from the moment they arrive until their departure.

PRIMARY FUNCTIONS & RESPONSIBILITIES:

• Be in proper and complete uniform as designated and be at the scheduled station at scheduled time.

• Arrange Host station for appropriate shift; always keep podium and the main foyer clean.

• Ensure side work is complete for lunch and dinner.

• Greet Members by Mr./Mrs. with a smile, all the while maintaining eye contact as they arrive.

• Manage the flow of Members and guests, giving accurate wait times if necessary.

• Answer incoming calls for reservations and take-out orders.

• Place take-out orders through POS; inform Chef/Expo about any special cooking instructions and ensure accuracy when packing take-out orders. Present guest check to member for signature.

• Attend pre-meal meetings as requested by Manager.

• Print menus for each meal period as needed, making sure they are accurate and clean.

• Assist dining room staff with the setting and clearing of tables and refilling water.

• Other duties as assigned.

SKILLS & ABILITIES:

• Must possess excellent oral, written, and interpersonal skills.

• Must possess the ability to interact with members and staff on all levels in a professional, positive, and friendly manner.

• Ability to comprehend and carry out instructions.

• Ability to work as a team player and always maintain a professional appearance.

• Ability to use POS system.

• Ability to work all shifts - days, nights, weekends, and holidays.

• Ability to read, write, and speak English, Bilingual a plus.

• Understanding of restaurant etiquette.

EXPERIENCE:

• Some experience as a Host preferred

• Experience with Northstar POS helpful

• Experience in managing reservations preferred

EDUCATION/CERTIFICATIONS:

• ServSafe Sanitation certification required

PHYSICAL REQUIREMENTS:

• Ability to bend, stoop, lift and/or carry items up to 50 lbs

• Ability to assist in moving furniture when necessary

• Ability to stand for prolonged periods of time

• Ability to operate a computer

• Ability to move about freely in a multi-floor building

• Ability to work indoors or outdoors, in many weather conditions