Host

Mattel Natick , MA 01760

Posted 3 months ago

HOST

WHO WE'RE LOOKING FOR

American Girl - Boston is looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Host in our Bistro. The Host is responsible for greeting and seating restaurant guests, managing reservations

and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we

want to hear from you.

Responsibilities:

  • Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.

  • Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.

  • Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.

  • Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.

  • Shares information on the store and restaurant events with guests.

  • Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.

  • Initiates training opportunities with restaurant staff.

  • Assists restaurant staff as needed in providing an outstanding dining experience. Experience, Education & Skills

    Qualifications:
  • A high school degree or equivalent and a degree or certification from an accredited or recognized school, college or institution, preferred.

  • Experience as a restaurant host, hotel concierge, or related customer service position, preferred.

  • Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.

  • Experience working with children, preferred.

  • Must be able to work a flexible schedule, including nights, weekends and holidays.

Mattel is an Affirmative Action/Equal Opportunity Employer

F/M/Disability/Vet


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