Host (Ess)

Perkins Restaurants Crystal , MN 55422

Posted 4 months ago

Job Description: Host (ess)SUMMARY OF POSITION:

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS:

  • Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.

  • Uses greeting, seating, and waiting list procedures.

  • Maintains cleanliness standards and stocks for the reception area and restrooms.

  • Accurately processes all guest checks with no cash overages or shortages.

  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.

  • Provides assistance to pantry maintenance and pre-rush organization.

  • Provides assistance to all servers and bus persons in order to execute Perkins service standards.

  • Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.

  • Ensures that the cash register and cash register area are stocked with all needed items.

  • Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.

  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.

  • Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.

  • Maintains cleanliness of bakery cases and restocks.

  • Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.

  • Bags/boxes any products according to standards.

Job Requirements Host (ess)PHYSICAL REQUIREMENTS:

  • Must have high level of mobility/flexibility.

  • Must be able to work under heavy stress/pressure during peak times.

  • Must be able to communicate with guests.

  • Requires occasional reaching, bending, pushing and pulling.

  • Exposure to heat, steam, smoke, cold and odors.

  • Requires continual standing and walking.

SUPERVISION RECEIVED:

  • Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

  • Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

  • None
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Host (Ess)

Perkins Restaurants