About Crossover Health
Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We've built an entirely new category of primary care providing one simple place to go for trusted carein person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spend, and deliver an unrivaled experience for employees near and far.
The Crossover Health Host role is at the forefront of the unique patient experience we seek to deliver. They are the first clinic team member to greet guests as they arrive. The Host provides clinic guests with above-and-beyond service to ensure an exceptional patient experience. The position ensures that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery.
Welcomes each employee as they enter the Health Center.
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodates special requests whenever possible and resolves customer complaints
Assists with the employee check in process including in depth understanding of eligibility files check in technology and overall workflow within context of care delivery
Processes any transactions required to begin or complete the visit.
Develops an in-depth knowledge of employer sponsored health insurance, including copays, co-insurance, and related benefit specific requirements.
Handles multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients, staff, and throughout the office.
Performs other duties as assigned
Four year degree or equivalent experience
Minimum 1-2 years of employment in customer service related position
BLS (Basic Life Support) certification may be required.
Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone).
Reading, writing, and excellent oral proficiency in the English language.
Proven organizational skills, great interpersonal skills, and ability to work as a key team member
High level of ownership, accountability and initiative
Comfort and efficiency with multi-tasking, issue resolution, and conflict management
Physical Job Requirements