Host

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"…..

The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is 'the person who receives or entertains other people as guests'. You are responsible for setting the tone!

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.

• Displays honesty & integrity.

• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.

• You build strong partnerships with internal customers and outside vendors

SPECIFIC DUTIES:

• Responsible for welcoming and greeting all guests.

• Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.

• Responsible for recognizing regular and VIP guests.

• Use personality and hospitality skills to provide a seamless and memorable guest experience.

• Dress professionally in clean and presentable attire, and never forgetting to wear a smile.

• Check guests in.

• Walk guests to tables and engage in conversation while doing so.

• Pull out chairs and present menus individually.

• Listen to guests' complaints and work to diffuse any unhappy guest situations. Utilize management to help.

• Master the operations of the Open Table system.

• Complete all opening and closing side work as assigned.

• Interact with fellow employees and guests in a cheerful, professional manner.

• Communicate with the Maitre'd any open tables, long waits, or guest issues.

• Courteously handle and apologize for any tables waiting past their reservation time.

• Welcome all guests with the same hospitality you would extend to guests in your home.

• Responsible for wishing all guests a warm farewell.

• Handle reservations.

• Answer all phone calls with a warm, inviting & professional tone.

• Cater to all guest needs & requests by communicating via email & telephone.

• Confirm all reservations 1 day prior.

• Communicate all Event Inquires to the Sales Team.

• Forward all phone messages.

• Handle all credit card authorizations for guests.

• Acquire all credit card Information for Itemized receipts and credit card disputes.

• Forward all lost and found inquires to management.

• Maintain an efficient and accurate reservation system (Open Table or any other system we may use).

• Have a working understanding of all basic restaurant Information.

• Understands complete floor plan & service flow of the restaurant.

• Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre'd.

• Keep reservations office clean and organized.

• Always remember that the guests' phone interactions with host are a very important part of the dining experience; you will be the diner's first impression of the restaurant.

REQUIREMENTS:

• 1-2 years of similar experience

• Understanding the reservations system (Open Table)

Salary:

$20.00 - $22.00/hour