Hospitality Training Manager

Compass Community Living

Position Title: Hospitality Training Manager

Reports To: Director of Hospitality

Salary: $55000 - $65000

Other Forms of Compensation: Merit increases yearly

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Job Summary

Job Summary:

The Training Manager will be responsible for effective development, coordination and presentation of all management training initiatives while ensuring that the revenue goals are met. This role will be responsible for partnering closely with field HR team across all Sectors and Zones to analyze training needs, develop curriculum, and execute and facilitate training courses within the Core business. This is onsite at our premier senior living community in Naples, FL.

Key Responsibilities:

• Facilitates training courses and drives participation to achieve budget goals

• Updates current training materials and supplies to reflect changes in laws, company processes & policies, business needs, etc.

• Assesses sector-wide developmental needs to drive training initiatives and identifies suitable training solutions for salaried associates

• Develops and implements effective training materials by utilizing a variety of media

• Ensures consistent and effective implementation of learning & development platforms across the organization

• Partners with subject matter experts to drive innovative training solutions which impact business metrics and organizational effectiveness

• Plans and promotes monthly training curriculum based on fiscal year strategy to meet or exceed the budget

• Manages logistics and communications for each training course by acting as a Global Facilitator on the company's Learning Management System

• Evaluates program effectiveness and makes necessary modifications as needed

Preferred Qualifications:

• Bachelor's degree or equivalent combination of education and experience

• Three years of Training/Organizational Development experience preferred

• Two years' experience in curriculum development/instructional design preferred

• Strong organizational and planning skills

• Ability to create training materials: eLearning courses, facilitator guides and participant workbooks

• Excellent interpersonal, verbal and written communication skills

• Demonstrated ability to operate independently and meet deadlines on time with limited supervision

• Must be a self-motivated individual who is comfortable speaking in large groups and with all levels of management

• Must have excellent stand-up delivery and facilitation skills that drive key learning outcomes and motivate application beyond the classroom

• Ability to work in a fast-paced environment and travel up to 60%

• Must be proficient in distance learning including delivering training in virtual classroom environment, such as WebEx Conferencing

• Clear understanding of adult learning and the role it plays in facilitating learning

• Must be able to create/adapt customized training/learning programs

• Proficient with Microsoft Office (Word, Excel and PowerPoint)

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Associates at CCL are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

CCL maintains a drug-free workplace.

Req ID: 1297290

Compass Community Living

Nicholas Henderson

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