Hospitality Support

Daou Family Estates Paso Robles , CA 93447

Posted 3 weeks ago

The Hospitality Support is responsible for communicating the uniqueness of DAOU through a consistent and impactful brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

Core Responsibilities

Efficient Service Support

    • Keep floors free and clear of broken glass, water, and other debris during service.
    • Stock wine consistently during service.
    • Wash, dry and buff all glasses, plates, flatware and any other utensil used during service.
    • Transport supplies from storage as needed throughout service.
    • Communicate with management supply levels and needs on a daily basis.
    • Required to participate in the setup, support, and breakdown of events.
    • Provide guests with world-class customer service at all times.
    • Describe tasting room options with accuracy and enthusiasm.
    • Deliver food to guests.
    • Facilitate bottle and merchandise sales for guests

Set -Up and Close Down

    • Follow opening checklist, ensuring that all tasks are completed in a timely manner and the Tasting Room is fully cleaned, stocked, and ready for guests by opening time.
    • Initiate closing tasks and follow closing checklist ensuring that all closing tasks are performed ensuring that the Tasting Room is clean, stocked and ready for the opening staff.


  • Must be at least 21 years old.Able to complete multiple tasks with accuracy and urgency.
  • Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.
  • Leads others, by example and makes decisions based on the needs of the business.
  • Ability to react quickly in a high intensity environment, maintaining a calm professional demeanor at all times.
  • Must be able to lift at least 40 lbs. or one case of wine.
  • Fluent in English language, second language helpful in communication with visiting public.

Success Factors/Job Competencies

  • Works efficiently and follows company standards, with or without immediate supervision. Successful candidates will be team-players with positive attitudes
  • Possesses knowledge of principles and processes for providing exceptional visitor experiences.
  • Continues to strive for excellence and remains self-motivated to productivity.

Working Conditions

  • Regular working schedule to include all weekends and holidays.
  • Long and irregular hours during peak seasons and/or special events.
  • Moderate to heavy physical work (moving wine cases and retail supplies and setting up for special events).
  • Standing for long periods of time (8 hours per day).
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • DAOU offers a 50% employee discount off all wine, food, and merchandise items. In addition, DAOU provides a bottle of new vintages to all employees as they are released to consumers.
  • Annual membership to LinkedIn Learning for all employees.

The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.

DAOU is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Estate Support Staff

Wonderful Citrus

Posted 1 week ago

VIEW JOBS 9/27/2022 12:00:00 AM 2022-12-26T00:00 <p>Company Description</p><p>At JUSTIN Vineyards &amp; Winery, we offer guests the ultimate California food and wine experience with world class service. Our award-winning culinary team takes advantage of farm to table offerings, using fresh local ingredients that reflect the changing seasons.</p><p>Our team is looking for a positive and energetic new Estate Support Staff member to join a team of Wine Guides and Servers to deliver an exceptional lunch and tasting experience. You will be responsible for welcoming our guests with water service, removing empty plates, replenishing table supplies, ensuring a meal is served in a timely manner, and accommodating special requests to create a memorable experience. This is a great opportunity to gain hands-on experience in a luxury, high-volume restaurant and tasting room with opportunities to expand your wine knowledge and service with our JUSTIN training program. This role is vital to our service, and is part of the tip pool - you can anticipate making an additional $600 to $800 per period.</p><p>Job Description</p><ul><li><p>Clear tables after guests leave, and take glass/tableware to kitchen areas and place silverware, dishes, glassware, etc. in appropriate areas for washing</p></li><li><p>Promptly clean tabletops, chairs, and banquette between seatings</p></li><li><p>Reset and arrange tabletops, and check floor and clean as required</p></li><li><p>Inspect restrooms every 30 minutes and clean/restock as needed</p></li><li><p>Respond appropriately to guest requests, communicate guest requests to servers/manager immediately</p></li><li><p>Restock wine, merchandise, and collateral materials as needed</p></li><li><p>Assist with pre/post shift setup/cleanup</p></li></ul><p>Qualifications</p><ul><li><p>Possess a flexible schedule and able to work weekends (29 hours per week)</p></li><li><p>Previous experience in a restaurant setting preferred but not required</p></li><li><p>Show a strong interest in customer service and an appreciation for wine</p></li><li><p>Strong organizational skills; ability to manage priorities and tasks</p></li><li><p>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm</p></li><li><p>Good judgment with the ability to make timely and sound decisions</p></li><li><p>Professional appearance and demeanor</p></li><li><p>Ability to effectively communicate with people at all levels and from various backgrounds</p></li><li><p>Must be able to speak, read, write, and understand English</p></li><li><p>COVID vaccination will be required for this position unless candidate has a legally valid exemption</p></li></ul><p>Disclaimer:</p><p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.</p><p>Additional Information</p><ul><li><p>Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility</p></li><li><p>Opportunities for development and internal mobility</p></li><li><p>Manager and leadership training, biweekly L&amp;OD webinars, and eLearning offerings</p></li><li><p>Companywide problem solving and continuous improvement training</p></li><li><p>Wonderful Giving ( - allowing you to donate company money to a cause of your choice</p></li><li><p>Company focus on wellness and health including virtual yoga and mindful meditation classes</p></li></ul><p>Located in Paso Robles, JUSTIN® Vineyards &amp; Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant-making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit</p><p>The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p><p>#LI-DNP</p><p>EEO is the law - click here for more information</p><br> Wonderful Citrus Paso Robles CA

Hospitality Support

Daou Family Estates