Hospitality Specialist Front Office

Job Summary:

The Hospitality Specialist Front Office serves as the primary point of contact for guests, managing all aspects of their stay to ensure a positive experience.

Responsibilities:

• Ensure efficient and courteous operation of the front desk

• Check guests in/out, collect balances, and post room charges

• Answer and transfer calls with proper telephone etiquette

• Assist guests with inquiries about local attractions and dining options

• Make courtesy and follow-up calls to address guest concerns

• Coordinate with departments to fulfill guest requests

• Process daily revenue and manage cashier functions

• Prepare night audit reports

• Handle reservations, room moves, and stay-over requests

• Address maintenance/service requests promptly

• Other duties as assigned

Qualifications:

• High School Diploma/GED

• Experience in the Resort/Hotel industry; Timeshare knowledge preferred

• Basic computer skills

• Strong attention to detail

• Excellent customer service skills under pressure

• Bilingual skills a plus

• Active problem-solving abilities

• Ability to work independently

• Outstanding verbal and written communication skills

• Flexible schedule, including evenings, holidays, and weekends

Work Schedule:

Off Monday's & Tuesday's, Night shift Wednesday -Sunday 4-midnight..

Note: The position requires adherence to company policies, ethical standards, and all applicable laws to ensure confidentiality, reliability, quality, and productivity.