Novitex Enterprise Solutions Troy , MI 48007

Posted 7 months ago

Position Exempt StatusNon-ExemptWeekly Scheduled Hours40Scheduled ShiftJob Description

Exela Technologies is looking to fill a Customer Service Associate Hospitality in Troy, MI. The shift for this position will be 7:30AM- 4:30PM, working Monday Friday.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:

Employees working 30 or more hours per week may qualify for:

  • Paid holidays, vacation and sick time

  • 401k, Medical, Dental, Vision

  • Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!

So what will you actually be doing?

With a strong attention to detail, this role will facilitate a variety of hospitality tasks to ensure high levels of customer service in a fast paced environment.

A Customer Service Associate's daily tasks will involve:

Hospitality tasks

  • Stocking the break area with refreshments and general supplies

  • Making coffee first thing in the morning and throughout the day

  • Monitoring the area throughout the day to keep it clean

  • Clean out the coffee pots at the end of the day

  • Fill and put out snack baskets for morning and afternoon snacks

  • Collecting weekly headcount

  • Figuring out and posting lunch schedule

  • Communicating and posting lunch schedule

  • Setting up lunch area for employees and guests

  • Maintain a clean work and break area

  • Tracking condiment levels and expiration dates

  • Clean out fridge on Friday afternoons

Stock Room Inventory

  • Take inventory of supply closets

  • Identifying when new supplies need to be ordered

  • Straightening closets and keeping them orderly

  • Receiving shipments of materials and stocking shelves

  • Determine how much of each supply needs to be ordered

Assist with classroom preparation

  • Training materials for classes (supplies, pens, pads, water bottles)

  • Print Name Tents (Word/PPT skills)

  • Print and assemble Lanyards (Word/PPT skills)

  • Print and update training room signs (Word/PPT skills)

  • Provide weekly schedule of activities to Denise

  • Room break down

  • Clean up room

  • Put away materials

  • Ship student materials to students

OK, I'm interested... But is it really the job for me?

You need great people skills, patience and the ability to multi-task to be good at this job.

The following is required:

  • Minimum of 6 months customer service related experience

  • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint)

  • High school diploma or equivalent (GED) required


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.


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