Position Exempt StatusNon-ExemptWeekly Scheduled Hours40Scheduled ShiftJob Description
Exela Technologies is looking to fill a Customer Service Associate Hospitality in Troy, MI. The shift for this position will be 7:30AM- 4:30PM, working Monday Friday.
In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.
Some perks of the job:
Employees working 30 or more hours per week may qualify for:
Paid holidays, vacation and sick time
401k, Medical, Dental, Vision
Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!
So what will you actually be doing?
With a strong attention to detail, this role will facilitate a variety of hospitality tasks to ensure high levels of customer service in a fast paced environment.
A Customer Service Associate's daily tasks will involve:
Stocking the break area with refreshments and general supplies
Making coffee first thing in the morning and throughout the day
Monitoring the area throughout the day to keep it clean
Clean out the coffee pots at the end of the day
Fill and put out snack baskets for morning and afternoon snacks
Collecting weekly headcount
Figuring out and posting lunch schedule
Communicating and posting lunch schedule
Setting up lunch area for employees and guests
Maintain a clean work and break area
Tracking condiment levels and expiration dates
Clean out fridge on Friday afternoons
Stock Room Inventory
Take inventory of supply closets
Identifying when new supplies need to be ordered
Straightening closets and keeping them orderly
Receiving shipments of materials and stocking shelves
Determine how much of each supply needs to be ordered
Assist with classroom preparation
Training materials for classes (supplies, pens, pads, water bottles)
Print Name Tents (Word/PPT skills)
Print and assemble Lanyards (Word/PPT skills)
Print and update training room signs (Word/PPT skills)
Provide weekly schedule of activities to Denise
Room break down
Clean up room
Put away materials
Ship student materials to students
OK, I'm interested... But is it really the job for me?
You need great people skills, patience and the ability to multi-task to be good at this job.
The following is required:
Minimum of 6 months customer service related experience
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint)
High school diploma or equivalent (GED) required
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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