Hospitality Manager, Service

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

Summary:

The Hospitality Manager will be responsible for directly overseeing the Server, Runners and Bussers to ensure that Cosm's culture and Pillars of Service are met. As the Hospitality Service Manager, they will be responsible for working with their team to deliver the best-in-class Shared Reality Fan Experience.

Responsibilities:

• Recruit, train, and develop a bench of exceptional team member talent to deliver Cosm's best-in-class fan experience.

• Oversee daily operations of the Service team, while partnering with other departments to provide a holistic fan-centric Cosmworthy experience.

• Partner with the Cosm Academy team to develop and maintain all fan experience related SOP's and policies and conduct regular audits to ensure compliance with our Pillars of Service.

• Use the Cosm Academy programming and conduct audits on a consistent basis to uphold our Pillars of service.

• Develop a holistic recognition program using the Cosm Academy to reward the right behavior on a daily, weekly, monthly, and yearly basis.

• Responsible for weekly scheduling of the servers, runners and busser teams with the ability to adapt to needs of the business and/or special events.

• Oversight of fan feedback programs while training teams how to action plan based on data.

• Coordinate the day of event collaboration with all other departments for multiple program turns within a specific day.

• Assist with handling the complaints or concerns from fans in relation to our Service teams.

• Must Lead daily through our Pillars of Service: Connected, Optimistic, Service Oriented and Memorable.

Experience:

• 3+ years of attraction, restaurant, sports, hotel, or entertainment experience in a Management role.

• New Venue opening experience a plus.

• Excellent communication, time management and organization skills.

• Ability to work on a team.

• Energy and enthusiasm.

• Availability to work varied shifts, including evenings, weekends, and holidays.

• Ability to stand and walk for long periods including maneuvering up and down stairs.

Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Other details

• Job Family Venues

• Pay Type Salary

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• The Colony, TX, USA