Hospitality Liaison

Northwell Health New York , NY 10007

Posted 2 months ago

Job Description

Job Description

Coordinates and facilitates lobby operations and guest service activities supporting patient and family centered care. Monitors the overall service delivery operations of the lobby and entrance areas. Conveys key strategic messages to patients and family members as well as service line managers and staff, consistent with a culture of patient centeredness and hospitality.

Job Responsibility

  • Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.).

  • Monitors of all lobby amenities, functions and appearance.

  • Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations; escalates issues to appropriate departments and/or management, as required.

  • Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.

  • Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.

  • Ensures availability of wheelchair services to incoming and outgoing patients and visitors.

  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

  • High School Diploma or equivalent required.
  • 1-3 years of relevant experience, required.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Underwriter Real Estate & Hospitality

Combined Insurance

Posted Yesterday

VIEW JOBS 11/26/2022 12:00:00 AM 2023-02-24T00:00 <p>About Chubb</p><p>Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.</p><p>Who We Are</p><p>We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Working together, we are one Chubb. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values. We approach problems with a can-do attitude and are committed to developing deep relationships - all while moving quickly to meet client needs.</p><p>Senior Underwriter</p><ul><li>Real Estate &amp; Hospitality</li></ul><p>Responsibilities:</p><ul><li><p>Handles complex Casualty Real Estate risks</p></li><li><p>Identifies local market opportunities working with local underwriting staff</p></li><li><p>Aggressively researches and analyzes Real Estate industry trends (insurance and customer) to stay current, and identify emerging issues affecting business plans, new product and service opportunities</p></li><li><p>Initiate and sustain close relationships with Casualty Real Estate accounts, producers, industry associations and specialized service providers, that directly enhance segment or Line of Business</p></li></ul><ul><li><p>Effectively market and support Real Estate industry segment or LOB product and service</p></li><li><p>Collaborate with loss control, RMIS Dimensions Division, Gallagher Bassett, ESIS, Chubb &amp; Son Claims Department, and other Chubb business units to implement I Real Estate industry segment or LOB business plans, and service standards</p></li></ul><ul><li><p>Initiate and support ways to exploit Chubb's global capabilities</p></li><li><p>Accountable for achieving assigned goals for profit, rate, and growth</p></li><li><p>Responsible for overall management of all assigned renewal accounts</p></li><li><p>Point person for all new business production, and sales and marketing within assigned zone/region</p></li><li><p>Must have exceptional documentation and risk analysis skills</p></li><li><p>Interprets and compares global coverage and exposures in multi-jurisdictions, while complying with all regulatory mandates</p></li></ul><p>Book Management/Pricing Skills:</p><ul><li><ul><li>Utilizes current data and initiates customized information to interpret pricing and exposure trends in Real Estate account management process</li></ul></li><li>-Initiates appropriate actions to sustain profit on the Real Estate Casualty Book</li><li><ul><li>Develops pricing proposals utilizing advanced techniques (SMART, ACES and the Profit</li></ul></li></ul><ul><li>Calculation spreadsheet)</li></ul><ul><li>Recognizes and evaluates the impact of risk transfer and various pricing mechanisms, and recommends appropriate action to enhance long-term profitability of Major Accounts- Real Estate Casualty book.</li></ul><p>Consulting:</p><ul><li>Offers creative solutions that contribute to achievement of Real Estate Casualty business results</li></ul><p>Risk Selection:</p><ul><li><p>Recognizes and advocates certain expectations to underwriting standards and creates viable options</p></li><li><p>Assesses rate adequacy of Real Estate Casualty book relative to exposure assumed</p></li></ul><p>Client Management:</p><ul><li>Interactive process of developing and satisfying existing and prospective producers/customers consistent with Chubb's underwriting objectives</li></ul><p>Qualifications</p><p>Qualifications</p><ul><li><p>Strong marketing, sales and presentation skills are required</p></li><li><p>Ability to develop strong broker relationships</p></li><li><p>Must have excellent negotiation and communication skills</p></li><li><p>Must exhibit solid team orientation with proven ability to manage multiple priorities in a changing business environment</p></li><li><p>Ability to work well internally with varying levels of zone/branch management and underwriting personnel on communicating Real Estate Practice appetite/issues</p></li></ul><p>Education: Bachelor's degree required.</p><p>Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.</p><p>Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.</p><p>In New York City, NY the pay range for the role is $87,500 to $149,500. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at This range is specific to New York City, NY and may not be applicable to other locations.</p><p>EEO Statement</p><p>At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.</p><br> Combined Insurance New York NY

Hospitality Liaison

Northwell Health