Hospitality Liaison

Summary: The Hospitality Liaison plays a crucial role in ensuring smooth operations and exceptional guest experiences within the establishment. Responsible for managing check-in processes, inventory tracking, retail support, administrative tasks, and ongoing daily operations, this position requires attention to detail, strong communication skills, and a proactive approach to problem-solving. From greeting guests upon arrival to assisting with retail sales and maintaining inventory accuracy, the Hospitality Liaison contributes significantly to the overall success of the hospitality team. This position works closely with the Hospitality Coordinator and supports and fills in as necessary.

DUTIES AND RESPONSIBILITIES

Manage Check-In:

• Prepare check-in station
• Ensure all guests regardless of reservation status receive a warm greeting and farewell.
• Assist with guest check-ins and departures.
• Document incidents and exceptional experiences.
• Ensure availability of necessary supplies and access to POS and reservation systems.
• Monitor Teams notifications and add walk-in reservations.
• Refund tasting fees for eligible new sign-ups.
• Assist with table clearing and register closure.

Inventory:

• Conduct scheduled inventory counts.
• Print and deliver inventory reports.

Retail:

• Support Wine Educators with opening side work and table setup.
• Assist with Employee Wine Program Orders and shipping adjustments.
• Fulfill, refund, and process club orders.
• Aid walk-in guests with purchases and packing.
• Keep retail area organized and functional.
• Assist with administrative tasks as needed.

Administrative:

• Train new hires and assist with check-in procedures.
• Organize rung-out WRFs for administrative processing.

Ongoing Daily Tasks:

• Maintain cleanliness and organization of check-in area.
• Ensure availability of backup supplies.
• Conduct walk-throughs to clear dirty glassware.
• Assist with table turnover during peak periods.
• Check and clear glassware in vaults.

Requirements

• Excellent organizational and multitasking skills.
• Strong attention to detail and ability to follow procedures.
• Exceptional customer service and communication skills.
• Ability to work effectively in a dynamic team environment.

• Restaurant, hotel, or winery experience a plus.

• Proficiency in Tock and Commerce 7 preferred.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to write reports, business correspondence and procedure manuals. Bilingual proficiency preferred.

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems associated with customer service.

PHYSICAL DEMANDS

Must be able to lift at least 37 pounds, sit and stand for prolonged periods of time, work on a computer for prolong periods of time.

WORK ENVIRONMENT

Work is mainly done in an office environment, with occasional warehouse and outside work. Noise levels are low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Perks & Benefits:

• 13 Paid Holidays
• Wellness Day
• Vacation & Sick Time
• Monthly Wellness Stipend
• Annual Performance Bonus
• "Farm Fresh to You" membership
• Comprehensive Health Benefits: Medical, Dental and Vision
• 401K match + Profit Share
• Annual Employer Gift
• Generous Employee Discounts
• Employee Wine Program
• College tuition reimbursement for dependent (up to $6,000 per year)

Pay Range: $22- $26 per hour +10% Discretionary bonus