Hospitality Industry Workforce Transformation Senior Manager
Are you an innovative thinker with a proven track record of helping Hospitality companies transform their workforce to achieve their business goals?
The Consumer industry is focused on serving the changing consumer, who has rapidly evolving needs, behaviors and preferences for products, services, and experiences. Our Automotive, Transportation, Hospitality & Services sector is going through an unprecedented period of significant evolution and opportunity with silos being broken down and an increased focus on the customer experience. Organizations are building differentiated customer experiences and highly integrated supply chains while maintaining growth and profitability, which creates unique challenges to innovate, modernize technology, and transform their business models.
Work you'll do
As a Senior Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. You will contribute to the firm's growth and development in a variety of ways including:
Practice Development & Eminence:
The Workforce Transformation practice delivers solutions to help our clients transform their workforces and workplaces for business success in this era of technology disruption. We deliver solutions to enable our clients' success in creating the very best workforce to achieve their business aspirations - providing end-to-end workforce lifecycle solutions.
Workforce Transformation supports our clients by:
Imagining and transforming the composition and capabilities of the workforce to match the needs of the future of work in this age of technology disruption
Delivering end-to-end transformations of workforce programs, services and processes to identify, build and incent to drive success of organizations and their workforces
Delivering solutions within each workforce domain: Branding & Acquisition; Rewards & Well-being; Performance, Learning & Career Mobility; Leadership & Teaming; Diversity & Inclusion
10+ years of experience working in the Hospitality industry including cruise lines, hotel, resorts, casinos, gaming, restaurants. This industry experience is a must.
8+ years talent-related experience in consulting or industry including end-to-end talent management, recruiting, workforce planning, future of work, learning and career mobility, rewards and well-being, performance, leadership and teaming and diversity and inclusion.
Knowledge of HR processes and best practices
Change management and tech adoption experience.
Experience providing insights around employee experience and talent management
Knowledge of various organizational and operating models for various employee models
Experience delivering end-to-end transformations of workforce programs, services and processes to drive success of organizations and workforces
Ability to travel 80%
Visa-Sponsorship - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Strong project management and delivery experience, including project planning, budget oversight and staffing of project teams including time management.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Experience with selling to C-level executives and other business development activities.
Previous experience mentoring, training and developing junior members of the team; experience in employee performance reviews.
Ability to work independently and manage multiple task assignments.
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Working knowledge and experience of MS Office applications and training development tools.
Located within a commutable distance of a Deloitte office.
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html
Requisition code: E20NATCSRMAH043-HC
Deloitte & Touche L.L.P.