Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Hospitality Associate/Receptionist

Expired Job

Ricoh Americas Corporation San Francisco , CA 94118

Posted 4 months ago


Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties.


  • Greet visitors, ask them to sign in, issue them a Visitor Badge, process and assign wireless network account for Headquarters, if applicable and contact the employee the visitor is to see.

  • Activate access for temporary badges for Headquarters employees who forgot or lost their badge or if their badge is malfunctioning.

  • Answer and properly route global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.

  • Prioritize calls and escalate customer service issues to the proper chain of command.

  • Takes initiative to ensure the company phone and speed dial lists are current.

  • Responsible for training a back-up and providing guidance on policies and procedures.

  • Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.

  • Provide light administrative support to Headquarter staff as directed such as issuing facility access cards to employees, scheduling meeting room, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).

  • Proactively seeks out additional work during downtime.

  • Follow up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.

  • Builds professional relationships with customers and other teams.

  • Maintain the reception area in a neat and orderly fashion to include visitor reading materials.

  • Perform other duties as assigned by the Site Manager.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • Requires high school diploma.

  • Experience working in a Headquarters environment preferred.

  • 8+ years of experience as a receptionist in a busy switchboard environment preferred.

  • Type 40 wpm.

  • Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight hour shift).


  • experience with Microsoft (Word, Excel, PPT)
  • Previous hospitality experience

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Office Receptionist Hospitality

CB Richard Ellis

Posted 1 week ago

VIEW JOBS 10/6/2018 12:00:00 AM 2019-01-04T00:00 JOB SUMMARY The Business Services Team's primary focus is on building relationships with customers while providing exceptional customer service in the delivery of reception, meeting room services, copy/print services, mail services, shipping and other office services related tasks to the on-site client. The purpose of this position is to perform General Receptionist and Office services duties in accordance with Standard Operating procedures and work as a team member interfacing seamlessly to deliver an Integrated Facility Management program. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges and acts as a Concierge Guide around premises as needed. Issues visitor passes and validates parking. Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Books Client and internal office meetings using a live worldwide desktop application. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Coordinates and participates in the setup/breakdown of catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit. Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. Receives and directs incoming calls to appropriate personnel and voicemail. Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc. Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Maintains records and logs of service requests and tracks their status. Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc. Acts as liaison for the facilities management team with assistance on creating helpdesk tickets, ensuring tickets are acted on with a sense of urgency, and vendor work completed Communicates daily with onsite clients assisting with any current or upcoming needs they may have. Will cross train across additional team service roles such as Records Management, Office Support, Print Production, Mail Services, and additional Facilities Services. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. At least 3 years of prior Front Desk, Concierge, customer service or other hospitality experience preferred. Experienced in providing each guest with world class service within every interaction. CERTIFICATES and/or LICENSES None. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. TRAVEL Ability to travel up to 25% (Domestically and Internationally such as to Canada). OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. CB Richard Ellis San Francisco CA

Hospitality Associate/Receptionist

Expired Job

Ricoh Americas Corporation