Hospitality Associate

The Village At Germantown Germantown , TN 38138

Posted 3 months ago



Under the direct supervision of the Director of Nutrition Services, the Hospitality Associate is to courteously and professional prepare and serve all residents' and their guests' meals in the dining rooms. Maintains a neat and orderly work area and informs their Supervisor of food needs and resident questions and concerns that he/she is unable to answer. Sets up, serves and breaks down special functions. Is a key person in public relations for the community due to the direct contact with residents and guests.

Essential Functions:

This summarizes the major essential duties and responsibilities regularly performed and assigned to this position. Listed are these duties in descending order of importance and are as clear and specific as possible.

  • Responsible for the food preparation and serving of meals and snacks; use portion control procedures; responsible for cleaning and sanitizing work areas, equipment and floors, dishes and utensils; Responsible in checking final product for menu and diet preferences and accuracy; ensure proper storage of foods and supplies; adhere to universal precautions and sanitary, and infection control policies and procedures.

  • Ensure that food and supplies are available for the next meals and in inventorying and storing incoming food and supplies, and report any hazardous conditions, equipment, accidents and incidents.

  • Consistently projects positive, cooperative, self-motivated and courteous behaviors to all residents, family members, visitors, and team members.

  • Attend and participate in training, educational activities and staff meetings; assist in orientation and training other staff.

  • Performs pre-opening and closing checklist duties as assigned.

  • Sets tables and maintains work stations in proper order.

  • Takes food and beverage orders and provides service to residents and guests in all dining venues.

  • Clears dishes from tables during and after meal service.

  • Assists with dishwashing and distribution of clean china

  • Maintains safe and sanitary conditions of work areas.

  • Maintains the facility and department standards for personal hygiene and uniform guidelines.

  • Completes all assigned cleaning tasks prior to end of shift.

  • Helps to seat residents whenever possible.


  • Must be able to read, write, follow written/verbal directions at a level necessary to accomplish the job

  • Must be able to relate positively and favorable to residents and families and to work cooperatively with other associates at all levels.

  • Must maintain regular attendance.

  • Must meet all local health regulations, and pass post-employment physician exam, if required.

  • Must be capable of performing the Essential Job Functions, with/without reasonable accommodations.

EOE/M/F/Vet/Disability - Drug Free Workplace

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Hospitality Associate

The Village At Germantown