Hospitality Associate, Patient Services

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.

Responsibilities include:

Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs. Ensures patient information is correct and corresponds correctly with patient's name, room number, food order, food preferences, allergies, and diet pattern.

Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards. Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished. Interacts and converses with patients including asking patients about food preferences and opinions.

Follows established procedures for "Late Trays" to ensure tray is complete within 30 minutes. Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen. Prepares side dishes accordingly.

Receives and properly stores orders. Checks temperatures with Cook before food is served and assists Cook as needed when plating food. Researches and understands sufficiently diets and allergies.

Disposes of waste properly and cleans all utensils and equipment after use. Uses the Three Sink Method to clean dishes as appropriate. Operates dish machine properly and records dish machine temperatures.

Cleans dishwashing area after use. Labels and dates all items put in inventory. Actively listens to customers concerns, but does not bend departmental policies. Reports complements, complaints, and concerns to supervisor.

What You Will Bring:

Education

High School Diploma or GED preferred

Experience

Previous food service experience and/or training preferred

Qualifications

Must be 16 years of age.

Ability to perform on-the-job training required.

Ability to do simple calculations and record keeping required.

Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.

Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.

Ability to communicate effectively with all levels of staff and patients required.

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan

• Dental and vision insurance

• Generous Paid Time Off

• Tuition Assistance

• Retirement Savings Match

• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing

• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks

VA State Police

3rd party Background Check

FLSA Classification

Non-exempt

Grade

102

Physical Demands

8 B Dietary