Hospitality Assistant

Tishman Speyer New York , NY 10007

Posted 2 months ago

Tishman Speyer (TS) is a leading owner, developer, operator and fund manager of first-class real estate around the world. Our successful business model relies on a strong team that is able to execute across many disciplines, integrating acquisitions, development, finance, leasing, design and construction, property management, and portfolio management. Tishman Speyer is active across the United States, Europe, Latin America and Asia, building and managing premier office, residential and retail space in 29 key global markets for industry-leading tenants. The firm has acquired, developed and operated a portfolio of over 175 million square feet with a total value of approximately US $95 billion spread over 413 assets. The gross value of the firm's current portfolio is $50.3 billion. Tishman Speyer places a strong emphasis on innovation in the real estate space, and is a leader in pioneering and investing in real estate technology, and has also recently launched two exciting initiatives: Zo. and Studio. Zo. is a leading amenities platform which provides a comprehensive suite of wellness, lifestyle and corporate services to corporate tenants and their employees. Studio is the firm's new co-working business now present in the US and Europe.

The Position:

Tishman Speyer is looking to hire warm, out-going, authentic, curious individuals to help elevate our culture of hospitality across our New York City portfolio and Rockefeller Center Campus. As a Hospitality Assistant you are the face of the Tishman Speyer's culture and the first impression to all incoming clients and guests. Our Hospitality Teams are empowered to create singular moments by displaying a strong attention to detail and anticipating our client's needs.

Responsibilities and Duties:

  • Be the constant in our buildings by providing attentive warm greetings to clients and their guest within our lobbies and amenity spaces.

  • Be well versed on all aspects of the Rockefeller Center Campus and/or select building as well as Tishman Speyer as a company; be confidante in sharing the respective narratives.

  • Further foster the relationships between our clients by partnering with our Property Management teams to build lasting community within our buildings.

  • Actively participate in daily client interactions within the lobbies and/or amenity spaces.

  • Provide support to our security and other lobby team members by reinforcing our hospitality values and ensuring client service standards are met.

  • Demonstrate an attitude of teamwork by working collaboratively with peers to identify positive solutions to problems or issues. Be open and receptive to changing needs and priorities.

  • Ensure continuous improvement in quality of client experiences by seeking feedback from clients on ZO. programing and services; provide improvements accordingly.

  • Provide clients with ZO. platform information and assist with onboarding new and existing clients onto the "FINDYOURZO" app.

  • Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.

  • Maintain cleanliness and organization of lobbies and amenity spaces.

  • Assist with new member training by positively supporting successful performance and giving respectful peer coaching as need.

  • Demonstrate ownership of job responsibilities through an attention to detail with the goal of elevating the client/guest experience in every interaction.

  • Consistently log all activity within designated space ensuring communication is delivered though out the company.

What we look for:

  • Maintain a warm and engaging attitude at all times

  • At least one year previous hotel or restaurant experience preferred

  • Bachelor's degree preferred

  • The position requires standing

  • Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously

  • Computer operations experience (keyboarding skills)

  • Must possess an aptitude for guest service and have a cheerful, positive attitude

  • Must be fluent in English

  • Due to the nature of this role and its responsibilities, the employee must report to the work location during scheduled work hours

Tishman Speyer is an Equal Opportunity Employer and shall treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristic protected by law.

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Hospitality Assistant

Tishman Speyer