Hospitality Assistant - Honors Academic Village

Hospitality Assistant

• Honors Academic Village

Department: Property Admin

Employment Type: Seasonal

• Part Time

Location: Honors Academic Village

• Toledo, OH

Description

The Hospitality Assistant will assist in the operations of the community during short term housing operations times including but not limited to: summer camp occupancy, summer conference occupancy and other situations of short-term accommodation and high turnover occupancy. In addition to being a front-line customer service representative for residents/guests, the Hospitality Assistant will ensure all administrative items, unit access items, and in-unit amenities are in place to ensure a welcoming and smooth check in and checkout process.

Critical Duties:

• Provide unparalleled customer service and respect for residents while supporting all American Campus Communities policies and procedures.

• Perform resident/guest check in and check out procedures.

• Assist with the preparation and administration of Turn, Make Ready, Move-In, and Move-Out during peak times.

• Responsible for follow-up and communication as needed on standard resident/guest questions and serve as an information resource related to Company and community policies and procedures for short-term accommodation.

• Assist in the Turn and Make-Ready process for short-term housing accommodation and high turnover occupancy to confirm that the assigned spaces are ready for resident/guest check in.

• Participate in short-term accommodation and high turnover occupancy move-out and unit walk through processes to include, but not limited to: ensuring residents/guests have fully vacated the bed space and unit, trash outs, damage walks and documentation, etc.

• Participate in rotation schedule for desk shifts, make ready shifts, checklist rounds, move in/out day(s), etc.

• Assist with various administrative duties related to short-term housing, to include but not limited to: preparing and distributing check-in/check-out packets, unit access items, i.e. keys, access cards, unit condition forms, etc.

• Ensure proper welcome environment for check in including, but not limited to: appropriate directional signage is posted, check in area is prepared, etc.

• Report facilities issues via the established work order system and notify supervisor(s) of urgent issues or issues that have not been resolved.

• Assist in inventory audits prior to and post short-term accommodations and/or high turnover periods to include, but not limited to: unit access items, keys, amenity passes, provided in-unit amenity resident/guest items, etc.

• Participate in all required orientation, training sessions, and weekly staff meetings.

• On-call shifts may be required.

American Campus Communities Culture Commitments:

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.

• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.

• Serve as an American Campus representative and liaison in all interactions.

• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge & Expertise

• High School diploma and/or equivalent experience in customer service, hospitality, and/or similar industry experience.

• Customer Service, general housekeeping and cleaning skills.

• Ability to be a team player, maintain a positive attitude and problem solve.