Hospital Operations Manager

Job Description

Alta Mesa Animal Hospital is looking for a Hospital Operations Manager to lead our team!

Do you enjoy leading a team? Do you have experience running a business? Do you also love animals? If YES, then you should consider becoming a Veterinary Hospital Manager. This is an exciting opportunity to grow and learn the veterinary industry while aligning your passions for leading people and loving animals!!

As the Hospital Operations Manager, you'll have the opportunity to oversee operations, cultivate a positive work culture, and drive performance within your facility. Your role will involve collaborating with a skilled team of veterinary professionals as you work together to make an impact on the lives of clients and patients.

About Us:

Alta Mesa Animal Hospital in Mesa, AZ is a full-service veterinary facility that offers the latest state-of-the-art surgical and medical treatment options for your dogs and cats. Serving East Valley pet owners for over 20 years, Alta Mesa Animal Hospital maintains a highly trained and compassionate healthcare team to ensure that your pet receives the very best in comprehensive healthcare.

Our main focus is on client education and preventative health care. We provide complete healthcare services to ensure our community's pets stay happy and healthy. Our goal is to keep our furry family members healthy and happy for as long as possible!

Job Summary

The Hospital Operations Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.

• Participates in the planning and budget maintenance process.

• Establishes goals for the practice and staff.

• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

• Performs quality checks and reviews of client files.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

• Implements performance-based incentive and rewards and recognition programs.

• Manages staff, including grooming and boarding staff if applicable.

• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service

• Resolves client issues and escalations, and oversees client follow-up communication.

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.

• Manages accounts receivable and cash on hand, including performing invoice audit reviews.

• Manages hospital inventory and controls facility and administrative costs.

• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor's degree in business or related degree is preferred.

• 3-5 years of experience in a manager role, including customer service experience.

• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management.

• Manage time and tasks appropriately and remain flexible with assigned duties.

• Supervisory and leadership experience.

• Reporting and data analysis.

• Problem-solving and resolution management skills.

• Oral and written communication skills.

• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

• Interpersonal skills with staff and clients, and works well in a team environment.

• Customer service strategies and effective marketing techniques.

• HR policies and protocol development.

• Staff management including: coaching, developing, and motivating staff.

• Conduct performance appraisals.

• Delegate responsibility and achieve results with hospital team members.

• Make decisions confidently and effectively.

• Model a professional and courteous manner with staff and clients.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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