Hospital Operations, Manager

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization

• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.

• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.

• Duke University Health System has 6000 + registered nurses

• Quality of Life: Living in the Triangle!

• Relocation Assistance (based on eligibility)

Occ Summary

The Operations Administrator represents the Chief Operating Officer with on-site operational leadership on a 24-hour basis (including weekends and holidays). He/she will have the authority to act on behalf of the Chief Operating Officer and Manager, Operations Administration. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. He/she will be the administrative liaison to patients, families, health system employees and external customers.

Work Performed

• Demonstrate judgment and self-sufficiency in effective problem solving needed. initiatives. opportunities. duties incidental to the work described herein.

• Perform other related while serving as the administrative and operationalresource for the hospital.

• Standard Intervene in situations involving patients, visitors, hospital staff and other external customers.

• Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.

• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.

• Oversee patient care flow while redirecting andallocating resources.

*Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.

• Investigate patient/visitor concerns and implements appropriate courses of action.

• Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.

• Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision-making.

• Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.

• Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.

• Document pertinent information, actions and decisions and communicates to appropriate leadership.

• Communifront-lines identified by front line staff to appropriate administrative team related to new administrative or departmental II.

• Job Responsibility Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.

• Standard Collaborate with clinical and support staff to foster delivery of quality care

• Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer

• Assist staff in identifying clinical experts for specific patient population concerns.

• Attend Code Five events and participates as neecompleteide feedback for staff and completes QA report.

• Assist Patient Access Services in coordinating patient placement.

• Maintain visibility with hospital staff through rounds.

• Assist in evaluating and reassigning staff during crisis situations. (healthcare power of attorney and living will).

• Serve as Notary Public for assistance with advance directives *Partiproblem-solving activities.

• Coach staff in problem solving, effective communication strategies, conflict resolution and career path III.

• JobResponsibility Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services. Standard Optimize resources to maintain facility operations.

• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as function as on-site coordinator for internal/external disasters or other major events.

• Assist with the initiation of the severe weather policy in conjunction with assistance Administrative team

• Authorize financial assistant up to $100.00 for patient satisfiers and operational situations.

• Determine when AOC is notified for second-level intervention.

Minimum Qualifications

Education

Work requires graduation from an accredited master's degree program in either business or health-related fields. Preferred RN.

Experience

Work requires a minimum of five years of administrative experience EXPERIENCE. combined with a minimum of two years of clinical experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE; Preferred nursing experience in addition to some type of management experience. Work requires evenings, nights, weekends, and holidays.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh