Hospital Concierge

Veterinary Emergency Group Clifton , NJ 07012

Posted 2 months ago

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing, venture-backed veterinary emergency company with hospital locations across the USA. We are profitable, doubling our size every year and supported by a multi-billion dollar investor. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a customer first mentality. We anticipate having +20 locations by the end of 2020.

JOB DESCRIPTION

We are looking for a Hospital Concierge to join our team at VEG! This person will have experience providing top-notch customer service in highly stressful situations while ensuring the hospital is running and operating smoothly and efficiently.

JOB RESPONSIBILITIES

  • Orchestrates our unique VEG brand of high level experience for each customer from the moment they arrive until they leave and beyond
  • Greets customers
  • Manages wait times
  • Builds strong relationships with customers by engaging with them regularly
  • Quickly addresses and resolves any customer-related issues and concerns
  • Provides information and acts as a trusted resource to customers
  • Assures the front desk is covered, managed and maintained at all times
  • Trains and monitors new hires in daily front desk processes and operations

Requirements

  • 2+ years experience in customer service preferably in the hospitality, restaurant, wellness or health care industry
  • Strong technical skills - (Microsoft Office, Word, Excel, Google Suite)
  • The ability to learn veterinary software programs
  • Flexibility and available to work nights, weekends and holidays
  • Effective time management skills
  • Solution-oriented with a high attention to detail
  • Must be a self-starter and take initiative

Benefits

  • Industry-leading compensation
  • Health Insurance
  • Paid Time Off
  • 401K w/ company match
  • 10 weeks of Parental Leave with 100% pay!
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Hospital Concierge

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