Hospital Based Clinical Leader - Wound/Ostomy

Summary

The Clinical Leader is responsible for the day to day oversight of clinical operations and clinical workflow in the wound/ostomy program, ensuring quality patient care, access and program goals are met and sustained. The clinical leader is responsible for ensuring education/training and development plans for staff to optimize clinical outcomes and engagement. This position supervises an average of 5 staff members.

Reporting to the Director for Orthopaedic/Surgical specialties/trauma, and in collaboration with the Administrative Director and Medical leadership, the Clinical Leader is responsible for operational productivity, fiscal and human resource management and development and engagement of workforce.

Specifically, the Clinical Leader will effectively supervise staffs; elevate issues to the Director to ensure resolution; facilitate high levels of patient and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; assist with budget and payroll; maintain clinical competency with direct patient care worked/productive time to support clinical services. This individual will coordinate and supervise the overall function of the Wound/Ostomy Program across the Concord Hospital Health System. This will require working collaboratively with administration, physicians, advanced providers, nurses and ancillary personnel in various departments. This includes all patient care units, including the emergency department, operating room, ICU, CHMG practices and all clinical support departments. This position requires travel to all 3 hospitals within the system.

Education

BSN required; Masters preferred

Certification, Registration & Licensure

Licensure: Active Registered Nurse through the New Hampshire Board of Nursing

Certification: Basic Life Support (BLS) and WOCN certifications required

Experience

Minimum of 5 years Registered Nurse experience in an inpatient, acute care setting, with training and experience caring for complex wound and ostomy needs. Experience supervising and education others in wound/ostomy care.

Demonstrated ability to:

• Provide expert wound/ostomy assessment, consultation, care planning and orders, in collaboration with providers and nursing.

• Create evidence-based education materials for patient teaching.

• Partner with Quality to collect and analyze data specific to the wound/ostomy program.

• Ability to supervise clinical staff to attain program objectives.

• Utilize nursing process and critical thinking in their clinical/management role.

Responsibilities

• Supervises the daily activities of the wound/ostomy program and provides on-site leadership. Ensures proper scheduling and coverage.

• Functions as the expert clinical resource for wound/ostomy care for staff and providers.

• Develops and updates guidelines for Wound/Ostomy consult process and ensures clinical criteria for consult is met.

• Partner with Quality and others to improve metrics for pressure injury prevention across the system.

• Partner with Supply Chain for review of current and new products and opportunities for standardization.

• Partner with IT to analyze and track data related to consult volume, pressure injuries, etc.

• Create and lead the Wound Champion Program across the system to achieve measurable objectives.

• Educate at staff meetings, Nurse Residency Program and on new equipment and initiatives across the system.

• Ensures correct documentation of wound/ostomy care and discharge instructions by program staff.

• Develops and implements clinical protocols and work flows and monitors compliance with regulations required by DNV, OSHA, CLIA and other regulatory bodies.

• Responsible for ensuring competency, educational/training, growth and development of wound/ostomy staff across the system.

• Manages general onboarding and orientation activities and ensures communications and progress of new staff are documented.

• Contributes to annual performance evaluation of staff in collaboration with Manager/Director.

• Maintains an account of staff attendance and reliability. Processes payroll in accordance with best practices.

• Establishes positive working relationships with providers and other leadership teams. Demonstrates a high level of professionalism toward patients, providers, staff, peers and administrators reflective of Concord Hospital Service Behaviors. Accountable for effective and timely communication.

• Takes responsibility for individual performance goals.

• Other clinical and managerial duties as defined in collaboration with manager and director.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this job, the employee is regularly required to bend, hear, and speak. The employee is frequently required to kneel, perform activities that require fine motor skills, reach, sit, squat, and walk. The employee is occasionally required to climb, do repetitive motion, smell, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

While performing the duties of this job, the employee is regularly exposed to bodily fluids. The employee is frequently exposed to airborne pathogens, moving mechanical parts, and toxic or caustic chemicals. The employee is occasionally exposed to airborne contaminants, bloodborne pathogens, chemotherapeutic agents, radiation, and slippery surfaces.

The noise level in the work environment is usually moderate.