Hospice Supervisor

Overview

For more than 70 years Mercy Medical Center Redding has offered comprehensive health care in the North State providing acute care and a full range of medical services. The 267-bed hospital offers major medical services including a Level II Trauma Center as well as specialized Cardiovascular Care Stroke Care Orthopedics Neurological Surgery Comprehensive Cancer Care Maternity Care and da Vinci Robotic Surgery.

It is the sole provider of obstetrical services along with the only Level III Neonatal Intensive Care Unit in Shasta County. In addition the hospital's network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living. Mercy Medical Center Redding is a member of the Dignity Health system and is a sister facility to St.

Elizabeth Community Hospital in Red Bluff and Mercy Medical Center Mt. Shasta. As one of the area's largest non-profit employers we are proud to give back to the community by providing many programs and services to benefit overall health.Visit https://www.dignityhealth.org/north-state/locations/mercy-redding to learn more.

Responsibilities

Under indirect supervision the incumbent is accountable for supervising the operations of the HospiceServices department to ensure that the optimal schedules, staffing levels and payroll outcomes are ineffect and are based upon census, acuity and budget. The incumbent incorporates differences into theprovision of care and integrates knowledge, skills and experiences to meet the needs of patients andfamilies with an awareness of cost containment and time management.

In addition, the incumbenttrains, evaluates and supervises staff in carrying out departmental and hospital policies and procedures.The incumbent is also responsible for other management related functions. The incumbent reports tothe Director Home Health/Hospice and has various Hospice Services clinical and clerical positionreporting to them.

• Collaborates with other area supervisors as required to support the hospitals role as a community health service provider.

• Assists in implementing a unit Quality Management Program consistent with hospital wide Performance Improvement Plan. Operates the units within the financial and productivity guidelines setting goals and developing policies that support this objective.

• Provides for quality services by ensuring that the staff are well trained in the services to be provided.

• Addresses escalates or resolves unit issues including problem resolution related to customer complaints concerns and suggestions.

Qualifications

Minimum qualfications:

Five (5) years recent work experience, with 2 of the last 5 years in hospice required

Bachelor's degree in social work, psychology or nursing required

RN:CA or MSW:CA

Effective verbal and written skill, working knowledge Microsoft Office Suite and Allscripts required

Training/experience in bereavement counseling required

Preferred qualifications

Recent management experience preferred