Hospice House Manager - The Villages

It's inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:

The Hospice House Manager is responsible for direct oversight of all aspects of patient care provided by hospice house staff members twenty-four hours a day, seven days per week, including case management, fiscal accountability, risk, compliance, and personnel management.

Qualifications:

• Bachelor's degree or higher in health related field or an equivalent combination of education and experience

• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license

• Minimum of three (3) years of nursing experience

• Minimum of one (1) year of supervisory and/or management experience

• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023

• Previous oncology, hospice or home health experience preferred

• Certification from HPNA obtained within two (2) years of taking the position

• Intermittent Driver - Valid driver's license and automobile insurance per Company policy

• Demonstrated skills and ability in: fiscal accountability, communication (written and verbal), interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities

• Ability to use equipment with visual and auditory mechanisms

• Ability to physically access patient rooms and other areas of the Hospice House

• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families

• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.

• Observe the Company's health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.

• Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with co-workers both formally and informally.

• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.

• Initiative. Originate action to achieve goals.

• Management Identification. Identify with and accept the problems and responsibilities of management.

• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.

• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.

• Leadership. Use appropriate interpersonal styles and methods in guiding others.

• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.

• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Provides oversight to Hospice House operations 24/7.

• Monitors Pyxis OverRide Reports and medication inventories to determine drug diversion.

• Implements systems and processes to evaluate actual care delivered to patients compared to needs documented on the Plan of Care.

• Schedules staff/provides coverage/assistance to department, as needed, and as acuity dictates to ensure continuity of care to all patients.

• Facilitates seamless coordination of patients' care between all parties, internal and external.

• Monitors and provides feedback and direction on care plan documentation to staff members.

• Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff.

• Ensures timely documentation is present to support appropriate level of care for all patients.

• Collaborates with other departments, i.e., teams, Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, other Hospice Houses and Patient Access/Admissions, to ensure all patient care needs are met.

• Ensure timely attention to and effective solutions for customer concerns and complaints.

• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.