Hospice Clerical Specialist

JOB SUMMARY/PURPOSE Performs clerical duties and assists in coordination of day-to-day office functions for the department. Maintains complete, current and accurate patient records that are readily accessible for clinical staff.

DEPARTMENT DESCRIPTION The Hospice teams at Samaritan Health Services support patients and family members through the final stages of their illness. Evergreen Hospice serves patients in Linn, Benton, Marion, Polk, Lincoln and Tillamook Counties.

These services are offered in the home setting which may include the patient#s own residence, skilled nursing facilities, assisted living facilities and adult foster homes.

Services offered include intermittent skilled nursing visits (24-hour on-call nursing services available), pain and symptom management, medical social services, counseling, spiritual support, hospice aides, trained hospice volunteers and bereavement support. Medications and equipment are included as appropriate. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required.

One (1) year professional customer service experience required. Experience or training in Microsoft Office applications and medical terminology preferred. AGH Hospice Outpatient:

Must be able to pass Criminal Records Check upon hire and every three (3) years thereafter. KNOWLEDGE/SKILLS/ABILITIES Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Community Relations:

Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public, government, and other external sources. Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) WALK - INCLINE CLIMB - STAIRS CLIMB - LADDER# LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT (Floor to Waist: 0#-36#) 20 - 40 Lbs LIFT (Knee to chest: 24#-54#) 0 - 20 Lbs LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs LIFT (Waist to Eye: up to 54#) 20 - 40 Lbs LIFT (Overhead: 54# and above) 0 - 20 Lbs CARRY 1-handed, 20 - 40 pounds CARRY 2-handed, 20 - 40 pounds CARRY 2-handed, 40 - 60 pounds SQUAT Static (hold #30 sec) SQUAT Repetitive KNEEL (on knees) CRAWL (hands # knees) ENTER # EXIT VEHICLE/MACHINERY PINCH Fingers PUSH (20-40 pounds force) PUSH (40-60 pounds force) PULL (0-20 pounds force) PULL (20-40 pounds force) # STAND WALK - LEVEL SURFACE CARRY 2-handed, 0 - 20 pounds BEND FORWARD at waist ROTATE TRUNK Standing REACH - Upward GRASP Hand/Fist PUSH (0-20 pounds force) # CARRY 1-handed, 0 - 20 pounds ROTATE TRUNK Sitting REACH - Forward FINGER DEXTERITY ## SIT MANUAL DEXTERITY Hands/wrists

• JOB SUMMARY/PURPOSE

• Performs clerical duties and assists in coordination of day-to-day office functions for the department. Maintains complete, current and accurate patient records that are readily accessible for clinical staff.

• DEPARTMENT DESCRIPTION

• The Hospice teams at Samaritan Health Services support patients and family members through the final stages of their illness. Evergreen Hospice serves patients in Linn, Benton, Marion, Polk, Lincoln and Tillamook Counties.
  
  These services are offered in the home setting which may include the patient's own residence, skilled nursing facilities, assisted living facilities and adult foster homes.
  
  Services offered include intermittent skilled nursing visits (24-hour on-call nursing services available), pain and symptom management, medical social services, counseling, spiritual support, hospice aides, trained hospice volunteers and bereavement support. Medications and equipment are included as appropriate.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.

• One (1) year professional customer service experience required.

• Experience or training in Microsoft Office applications and medical terminology preferred.

• AGH Hospice Outpatient:

• Must be able to pass Criminal Records Check upon hire and every three (3) years thereafter.

• KNOWLEDGE/SKILLS/ABILITIES

• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

• Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.

• Community Relations:
  
  Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public, government, and other external sources.

• Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

• PHYSICAL DEMANDS

• Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)

WALK - INCLINE

CLIMB - STAIRS

CLIMB - LADDER

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Waist to Eye: up to 54") 20 - 40 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

CARRY 1-handed, 20 - 40 pounds

CARRY 2-handed, 20 - 40 pounds

CARRY 2-handed, 40 - 60 pounds

SQUAT Static (hold >30 sec)

SQUAT Repetitive

KNEEL (on knees)

CRAWL (hands & knees)

ENTER & EXIT VEHICLE/MACHINERY

PINCH Fingers

PUSH (20-40 pounds force)

PUSH (40-60 pounds force)

PULL (0-20 pounds force)

PULL (20-40 pounds force)

STAND

WALK - LEVEL SURFACE

CARRY 2-handed, 0 - 20 pounds

BEND FORWARD at waist

ROTATE TRUNK Standing

REACH - Upward

GRASP Hand/Fist

PUSH (0-20 pounds force)

CARRY 1-handed, 0 - 20 pounds

ROTATE TRUNK Sitting

REACH - Forward

FINGER DEXTERITY

SIT

MANUAL DEXTERITY Hands/wrists