Horseshoe Tunica IT Market Engineer I (Ft)

Caesars Entertainment Corporation Robinsonville , MS 38664

Posted 1 week ago

ESSENTIAL JOB FUNCTIONS

Responsibilities include, but may not be limited to the following:

  • Provide specialized technical problem solving and problem resolution skills.

  • Work with management and Enterprise IT to resolve complex business, computer system

and data communication problems.

  • Install, upgrade and maintain gaming hardware & software products.

  • Plan and coordinate all hardware installations, changes and updates with vendors and

users, adhering to the IT Change Control Process.

  • Administer and control updates/changes to production programs, files and databases.

  • Recommend application design changes to management and Enterprise IT to maximize

resources.

  • Plan, schedule and load new versions of the Host Platform operating system and related

vendor patches or temporary fixes as defined in the Product Support Agreement.

  • Provide first or second level problem determination/ isolation and recovery support for

Host Platform computer systems.

  • Update, direct and escalate problems for final resolution.

  • Analyze and recommend tools and service aids for system/network operation and problem determination.

  • Report results from technical research, system performance reports and problem resolutions to upper management.

  • Collect and analyze system data for quality assurance of technical design and optimum

system performance.

  • Adjust system parameters to achieve peak system performance.

  • Administer systems and tools to analyze and secure computer system programs and

database files to comply with audit and regulatory requirements.

  • Assist in the research, evaluation and support of new technologies (hardware and

software) for ongoing productivity and resource improvements.

  • Assist in planning by communicating with project / product teams, clients and vendors.

  • Effectively contributes to the engineering process and roles as outlined in the HIT project

management methodologies.

  • Recommends changes for improved system implementations/modifications.

  • Practices, and adheres to system management criteria and policies and procedures.

  • Practices, and enforces change control process.

  • Ensures established enterprise standards are followed and enforced during system

implementations.

  • Ensures that the infrastructure resources meet committed user expectations, including

projects for future usage and growth.

  • Provides consistent support for existing infrastructure and programs.

  • Updates and adjusts service, product, and support as needed.

  • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.

  • Builds knowledge of products and direction through vendor interaction.

  • Appropriately leverages vendor resources to efficiently resolve issues.

KNOWLEDGE AND EXPERIENCE
1 - 3 years' work experience in a technical support environment, supporting multiple high-end

computer systems. General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

EDUCATION

Associates degree in a computer-science related field or equivalent experience in a multiple Host

Platform technical support environment required.


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VIEW JOBS 1/11/2020 12:00:00 AM 2020-04-10T00:00 ESSENTIAL JOB FUNCTIONS Responsibilities include, but may not be limited to the following: * Provide specialized technical problem solving and problem resolution skills. * Work with management and Enterprise IT to resolve complex business, computer system and data communication problems. * Install, upgrade and maintain gaming hardware & software products. * Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the IT Change Control Process. * Administer and control updates/changes to production programs, files and databases. * Recommend application design changes lo management and Enterprise IT to maximize resources. * Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement. * Provide first or second level problem determination/ isolation and recovery support for Host Platform computer systems. * Analyze and recommend tools and service aids for system/network operation and problem determination. * Report results from technical research, system performance; reports and problem resolutions to upper-management. * Collect and analyze system data for quality assurance of technical design and optimum system performance. * Adjust system parameters to achieve peak system performance. * Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements. * Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements. * Assists in planning by communicating with project / product teams, clients and vendors. * Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies. * Recommends changes for improved system implementations/modifications. * Practices, and adheres to system management criteria and policies and procedures. * Ensures established enterprise standards are followed and enforced during system implementations. * Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth. * Provides consistent support for existing infrastructure and programs. * Updates and adjusts service, product, and support as needed. * Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions. * Builds knowledge of products and direction through vendor interaction. * Appropriately leverages vendor resources to efficiently resolve issues. * Understanding and ability to execute on Project Management principles, life-cycle, knowledge areas, and HIT Project Management methodologies * Understanding of Continuous improvement and LEAN theories with the ability to execute solutions. * Represent property interests on, and locally deploy, enterprise solutions. * Champion local innovations and solutions to meet local business drivers within the framework of acceptable standards * Collaborate with Corporate PMO and other initiative, project, and technical teams to minimize redundant work and eliminate rogue solution development and deployment at the property level KNOWLEDGE AND EXPERIENCE 3 - 5 years' work experience in a technical support environment, supporting multiple high-end computer systems. Demonstrates understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment. EDUCATION / CERTIFICATIONS Bachelor's degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment. Technical Certifications recommended. Caesars Entertainment Corporation Robinsonville MS

Horseshoe Tunica IT Market Engineer I (Ft)

Caesars Entertainment Corporation