ESSENTIAL JOB FUNCTIONS
Responsibilities include, but may not be limited to the following:
Provide specialized technical problem solving and problem resolution skills.
Work with management and Enterprise IT to resolve complex business, computer system
and data communication problems.
Install, upgrade and maintain gaming hardware & software products.
Plan and coordinate all hardware installations, changes and updates with vendors and
users, adhering to the IT Change Control Process.
Administer and control updates/changes to production programs, files and databases.
Recommend application design changes to management and Enterprise IT to maximize
vendor patches or temporary fixes as defined in the Product Support Agreement.
Host Platform computer systems.
Update, direct and escalate problems for final resolution.
Analyze and recommend tools and service aids for system/network operation and problem determination.
Report results from technical research, system performance reports and problem resolutions to upper management.
Collect and analyze system data for quality assurance of technical design and optimum
Adjust system parameters to achieve peak system performance.
Administer systems and tools to analyze and secure computer system programs and
database files to comply with audit and regulatory requirements.
software) for ongoing productivity and resource improvements.
Assist in planning by communicating with project / product teams, clients and vendors.
Effectively contributes to the engineering process and roles as outlined in the HIT project
Recommends changes for improved system implementations/modifications.
Practices, and adheres to system management criteria and policies and procedures.
Practices, and enforces change control process.
Ensures established enterprise standards are followed and enforced during system
projects for future usage and growth.
Provides consistent support for existing infrastructure and programs.
Updates and adjusts service, product, and support as needed.
Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
Builds knowledge of products and direction through vendor interaction.
Appropriately leverages vendor resources to efficiently resolve issues.
KNOWLEDGE AND EXPERIENCE
1 - 3 years' work experience in a technical support environment, supporting multiple high-end
computer systems. General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
Associates degree in a computer-science related field or equivalent experience in a multiple Host
Platform technical support environment required.
Caesars Entertainment Corporation