Assists in the supervision of Security Officers on assigned shift.
Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining associates, as needed.
Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, associates and the entire facility.
Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.
Prepares and requests reports on incidents involving guests, associates and/or the facility, as needed.
Maintains a working knowledge of property, as well as special events on property, in order to advise guests and fellow associates of same, whenever possible.
Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits.
Interacts with guests and associates in a positive, professional manner.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Responsible for maintaining a consistent and regular attendance record.
Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. The term "management" includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees' grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. Recommends disciplinary action or disciplines employees
High school diploma or general education degree (GED) required. Some college highly preferred. Minimum of one (1) year experience in law enforcement or gaming security required. Excellent communication skills required.
Caesars Entertainment Corporation