Studies and successfully completes the Claims Training Program including but not limited to company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. There is close supervisory review of ongoing progress and results of work. Trainee will complete testing and evaluation as part of the trainee program.
This position will be based remotely in one of the following states: Texas, Nevada, California, Illinois, Colorado, New York, New Jersey, Maine, New Hampshire, and Arizona. Position also offers career progression into Field Claims Representative opportunities. Training start dates targeted for October 2018.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Learn to handle most aspects of homeowners property claims
Develop a basic understanding of the content of homeowners policies written by the company
Develop a basic understanding of the insurance industry and the organizational relationships of the company
Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
Learn how to determine subrogation or fraud potential and how to handle
Develop a basic understanding of systems and technology used within the company
Identify customer needs and works to meet those needs using appropriate customer service skills
Perform other projects and assignments as directed
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience
Successfully completes Claim Representative trainee program
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Obtaining/Maintaining appropriate licensing or educational requirements
Learn customer service and time management skills through training classes as part of the trainee program
Learn to recognize and identify all basic carpentry terms
Develop understanding of claim policies & procedures; refers questions to supervisor
Learn to interpret and