HomeAdvisor and our sister company, Angie's List, are the largest Homeservices marketplaces in the nation. Part of ANGI Homeservices (ANGI), we connect millions of homeowners across the globe with home service professionals through our innovative and user-friendly products. ANGI Homeservices operates 10 brands in eight countries and is headquartered in Golden, Colo.
HomeAdvisor's Homeowner Customer Care Representatives work in an environment that provides the opportunity to earn significant commissions while simultaneously providing unparalleled customer service. This position is a great combination of customer service and sales. We make outbound calls to the homeowners who have contacted us previously looking for a home improvement contractor to follow up on how the project is progressing. We assist them in submitting another request if they are still in need of more estimates and then upsell additional requests through HomeAdvisor.
Make outbound calls on previous consumer's service requests
Give excellent customer service to each person
Cross and up-sell other services through effective questions and conversation
Verify the accuracy and validity of consumer service requests
Participate in meetings and ongoing training sessions
Are outgoing, with a great personality and people skills
Aren't satisfied with just a base salaryyou want to make money. Career money
Are dynamic, driven, and competitive
HomeAdvisor is the best, and we want you to be, too
Thrive in a high-energy, fast-paced setting
Ability to multi-task and adapt to change
What does it take to work here?
Experience in a customer service or call center setting preferred
Upselling experience preferred
Excellent communication skills and a commitment to world class customer service
Familiarity with home improvement projects or contractors helpful, but not required
Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
Strong phone, typing or data entry skills required
High School Diploma or GED required
In addition, you'll need to be able to:
Work in a fast-paced, high-energy call center environment without being distracted (music played throughout the day)
Sit or stand for an 8-hour shift
Hear and talk on a phone head/handset
This is a full-time opportunity to join our team. All candidates must be eligible to work for any US-based employer without sponsorship. We hire smart, talented, driven people every day - this is your chance to knock our socks off. Want a shot? Send us your resume to get the ball rolling!
Interested in speaking directly with a Recruiter about the Homeowner Customer Care position? Use our chat tool to sign up for one of our web-based events: http://www.abouthomeadvisor.com/talk-to-us/