Participates in direct patient care providing homemaker/companion services and additional assistance to patients in their homes as outlined by the patient's individual Plan of Care.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Assists patients with homemaking activities which include, but are not limited to, vacuuming, dusting, sweeping or mopping floors, meal preparation, doing dishes, change bed linens, doing laundry and cleaning bathrooms essential to the patient's environmental needs in accordance with the patient's individualized care plan.
Assists patients in the community with transportation to Doctor Appointments, errands and grocery shopping essential to the patient's needs in accordance with the patient's individualized care plan.
Provides assistance to those who have personal care needs such as, but not limited to, bathing set up, assistant with personal hygiene tasks, and minimal assistance with repositioning and/or walking essential to the patient's physical needs in accordance with the patient's individualized care plan. Hands on care needs will be deferred to licensed staff.
Creates and maintain a calm, supportive atmosphere, engaging in patient's personal interest and positive interaction by providing companionship, engaging in social/recreational activities, and assistance with hobbies and/or interest of patient in accordance with the patient's individualized care plan.
Observes the patient's physical, mental, emotional, and spiritual conditions and reports any changes to the nurse case manager or Clinical Supervisor/Manager in a timely manner.
Documents services provided timely and accurately in accordance with agency policy and personal care plan.
Performs clerical support tasks relative to the needs of the agency, such as, scanning medical record, chart audits, data entry, stocking and inventory of supplies/DME, and additional office assistance as needed.
Initiates and maintains the Health Technology equipment and electronic health record when Coordinator is not available or assistance is needed.
Communicates with staff, physicians, and facilities as needed to obtain require elements for medical record
Provides Medical Records information as requested per legal and HIPAA regulations.
Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
Serves a population newborn through geriatric.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
Multi-tasking and prioritization skills.
Demonstrated ability to communicate effectively.
Basic knowledge of general office functions.
Intermediate knowledge of Microsoft Office.
PREFERRED KNOWLEDGE AND SKILLS:
Previous exposure to a medical environment.
Advanced communication skills.
REQUIRED BEHAVIORAL SKILLS:
A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.
A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
Demonstrated track record of ownership of situations, projects and issues.
Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
Demonstrated ability to collaborate with a diverse population.
Treat all internal and external customers with a positive, proactive service orientation.
Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
Demonstrated ability to manage and provide coaching and leadership on complex projects.
Must be able to lead and/or facilitate process improvement.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
PREFERRED EDUCATION AND EXPERIENCE:
LICENSURE OR REGISTRATION REQUIRED:
Healthcare provider BLS.
Kansas State Driver's License
Auto Insurance equal to or greater than the Kansas insurance requirements.
PREFERRED LICENSURE OR REGISTRATION:
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
Hutchinson Regional Medical Center, Inc.