Homelessness Prevention Program Manager
Focus Area: Direct Financial Assistance & Case Management
Sacred Heart Community Service, located in San Jos, CA is looking for a multifaceted Program Manager I and II to lead, develop, innovate, and integrate homelessness prevention programs to help stabilize individuals and families facing economic hardship while creating opportunities for our members to get involved to change the conditions in their lives. SHCS seeks strong leadership to partner with internal programs, cultivate external collaborations and funding entities, while developing member engagement in programs and systems change work.
This individual must be highly organized and possess strong communication skills, a strong track record of program management, and an ability to work flexibly and creatively. The ideal candidate must be equally committed to our vision of a community united to ensure every child and adult is free from poverty, an approach of driving policy change through transformational leadership development, and teaching and living an anti-racism and anti-oppression worldview. For over 55 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change.
The Homelessness Prevention Program Manager provides leadership in SHCS' efforts to develop, manage, evaluate and improve Sacred Heart's family assistance portfolio: emergency assistance, homelessness prevention, and rapid rehousing. These programs provide direct financial assistance and supportive services to stabilize families and individuals under financial distress, prevent homelessness, and help those who are experiencing homelessness to be quickly re-housed.
Program services include information and referral, individualized assessment, case management, client advocacy, support in accessing and navigating public benefits and community resources, and follow-up services. The Manager provides direct supervision to program staff and supports program development, continuous learning, and evaluation. The Manager leads efforts to engage community members in the work of the housing programs as volunteers, advocates, and advisory committee members and works closely with program funders and community partners.
Provides structure, support, supervision, training, evaluation and professional development for the case management team and staff of SHCS' Family Assistance Division: emergency assistance, homelessness prevention, and rapid rehousing.
Ensures the alignment of programs with SHCS' strategic plan including the compassionate provision of services and connection to community engagement and organizing efforts.
Oversees integration with financial and utility assistance programs, connection to self-sufficiency programs, and relationships with external partners.
Oversees the recruitment and hiring of program staff and interns.
Schedules program staff to ensure coverage of all program responsibilities.
Reviews case files for financial assistance to ensure compliance with agency policies and procedures and funder guidelines.
Responds to participant complaints and grievances in a timely and respectful manner.
Leads the development, implementation, and continuous improvement of program policies and procedures.
Supports the development, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan and funding contracts.
Promotes strong communication and coordination with other SHCS programs and partner agencies.
Family Assistance (15-20%)
Conducts pre-screening, assessments, and intakes with households seeking housing assistance.
Provides information, referrals, and connections, including connecting families with public benefits and other community resources.
As needed, prepares checks, including ensuring accurate and timely entry of financial assistance in multiple databases.
Outreach and Engagement (10-15%)
Works collaboratively to develop and implement efforts to ensure member involvement and leadership development within the Family Assistance area.
Facilitates the development and ongoing work of the Family Assistance Advisory Committee.
Engages and develops program volunteers, including recruiting, training, supervising, and supporting volunteers and interns.
Conducts community outreach to promote the housing programs, including publicly representing SHCS with community partners and at community fairs and other events.
Develops and nurtures collaborative relationships with community partners, including schools and the court system.
Administrative Leadership (20-25%)
Supports grant administration, contract compliance, and reporting.
Works to ensure high data quality in program databases, including running data quality reports and providing follow-up with program staff to improve data quality and address data quality issues.
Tracks and manages financial assistance spending and program budgets.
Supports the planning and implementation of agency-wide programs, events, training, and outreach efforts.
Serves as a member of the Emergency Response Team.
Performs other duties as assigned.
Required Qualifications and Experience
Strong commitment to our vision of ensuring every child and adult is free from poverty.
Bachelor's degree in social work, public health, or a related field or equivalent experience.
Two years of management experience.
Five years of experience in human services or a related field.
Bilingual and bi-literate in Spanish and English.
Experience providing culturally competent, strength-based case management, supportive services, and linkages to community resources.
Experience working with landlords, local rental markets, and/or Housing First focused non-profits.
Experience providing rental assistance and/or completing financial assistance applications for emergency assistance programs.
Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with individuals in stressful situations.
Strong written, verbal, and presentation skills.
Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or disabilities.
Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach.
Proficiency with databases (such as Salesforce and HMIS).
Computer literacy with proficiency in MS Word, Excel, Powerpoint, and Google Suite required.
Ability to work long hours and some evenings or weekends.
Ability to lift up to 15lbs without assistance and up to 30lbs with assistance.
The position requires computer use up to 6-8 hours per day.
The physical demands described here are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with differing abilities to perform the essential functions.
Must be insurable under the organization's driving insurance requirements.
Must complete a DMV and criminal background check.
Master's degree in Social Work, public health, or a related field or equivalent experience.
Substance abuse, domestic violence, mental health, and child welfare certification.
Position is exempt, full-time and reports to the Director of Family Assistance.
The salary is commensurate with experience within the range of $67,000 - $78,000.
Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more.
Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds.
We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.
Sacred Heart Community Service