Home Therapies Care Team Assistant

Fresenius Medical Care Lebanon , NH 03766

Posted 3 months ago


Entry level position working in the home therapies setting under the oversight of the HTRN to assist in coordinating patient appointments and ensuring an outstanding patient experience. Will serve as the point of contact as it relates to the patient's appointment from check in to departure including supporting the Patient Care Teams' needs.


Assists with administrative duties related to the patient's appointment:

  • Greets new and existing patients and notifies Patient Care Team of their arrival.

  • Schedules appointments and places appointment reminder calls; including scheduling appointments for access placement and removal.

  • Answers home therapy program calls and follows up on voice mails with the applicable care team member.

  • Coordinates transportation assistance as needed.

  • Prepares room/ space for patient arrival: Ensuring space is clean and meets FMCNA Infection Control standards.

  • Places supply orders and follows up on any patient related orders with customer service, as needed.

  • Medical Director follow up assistance: MD billing, chart reminders, credentialing, orders and care plan meetings.

  • Prepares needed items for each patient including education materials and lab supplies. Tracks extension set changes, vaccine due dates and hospitalizations.

  • Tracks transplant referral and any follow up needed.

  • Ensures patients' records are available for review.

  • Assists with other administrative duties as assigned.

Assists HT RN with the following during patient appointments:

  • Assists patients as needed to and from the waiting area.

  • Obtains height, weight and vital signs.

  • Performs venipunctures for laboratory testing ONLY.

  • Processes laboratory samples.

  • Follows up on referrals and additional appointments needed from patient appointment.

  • Documents patient information as applicable.

Responsible for record and supply room maintenance including but not limited to the following:

  • Files and uploads records.

  • Stores documents.

  • Tracks transfer set changes, Kt/Vs, CIA, POC home visits, vaccines, hospitalizations, infections and monthly education.

  • Tracks MD and employee certifications, licensures and annual skills.

  • Medical record retention checklist.

  • Transplantation-lab collecting and tracking.

  • Checks for expired medications, lab tubes and supplies.

  • Counting and ordering nonprescription supplies.

  • Assists in ordering supplies including medication

In addition:

  • Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

  • Keeps assigned areas cleaned and stocked for future patient appointments.

  • Assures confidentiality of patient information and medical records.

  • Participates as part of Care Team Hub in addition to other assigned duties as assigned.


  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

  • This position requires frequent, prolonged periods of being in front of a computer as well as phone work.

  • The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.

  • Maybe exposed to infectious and contagious diseases/materials.

  • This position requires frequent, prolonged periods of standing and the employee must be able to bend over.

  • The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist" devices for the heavier items

  • May be required to travel to assist in other local Home facilities in the region.


  • None


  • High School Diploma or G.E.D required

  • CPR certified


  • 0 to 6 months experience preferred

  • Entry level position with strong interest in working in a health care setting.

  • Prior experience in a physician office or hospital preferred.

  • Excellent communication skills; both verbal and written.

  • Proficient in MS Office Suite preferred.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Advanced Practice Nurse Or Physician Assistant (Ft) Trauma Acute Care Surgery

Dartmouth-Hitchcock Concord

Posted 3 weeks ago

VIEW JOBS 12/23/2021 12:00:00 AM 2022-03-23T00:00 The Section of General Surgery at Dartmouth-Hitchcock Medical Center is seeking an experienced Advanced Practice Provider - Physician Assistant or Advanced Practice Nurse - to join an established and collaborative group on the Trauma & Acute Care Surgery team. The Advanced Practice Provider will be dedicated to inpatient care on the high volume Trauma & Acute Care Surgery service, which is comprised of trauma and emergency general surgery patients. They will work collaboratively with a team of advanced practitioners dedicated to the Trauma & Acute Care Surgery service. As such, the advanced practitioner will have a strong interest in the care of injured and acutely ill general surgical patients. The advanced practitioner will report to a designee of the Chief of the Division of Trauma & Acute Care Surgery, who will be responsible for the clinical and general oversight of the position. The Practice Manager of the section of General Surgery will oversee administrative issues. The designated Supervising Physician will evaluate the practitioner's clinical skills and overall competency as part of his or her annual performance review with input from the Practice Manger, and members of the Division of Trauma & Acute Care Surgery. This position is grounded in the multidisciplinary team approach to management of patients on the floor and step-down units. The trauma & acute care surgery practitioner works closely and continuously with rehab services, case management, nursing, consulting services, and general surgery residents and attending physicians. The Advanced Practice Provider must maintain patient and family centered focus through the hospital course and in consideration of the patient's reintegration into their home setting. This makes the advanced practitioner role one heavily focused on management of complex social situations and planning for safe, successful hospital discharge. Minimum Education & Experience: * 1 year of advanced practice experience required for this position * Previous trauma experience preferred Requirements for Nurse Practitioners: * RN and APRN currently (or eligible) licensed in NH. * Successful completion of an approved NP program. Master's Degree required. Requirements for Physician Assistant: * Current (or eligible) certification to practice as a Physician's Assistant in NH. * Academic preparation at the Master's level required. Dartmouth-Hitchcock Concord Lebanon NH

Home Therapies Care Team Assistant

Fresenius Medical Care