Redfin Homes Services is a licensed general contractor with the vision of making every home someone's dream home. Our mission is to provide buyers and sellers with trust, certainty and convenience in the buying, selling and renovation process. As a Home Services Market Manager, you will be in charge of leading all construction, renovation and sales for an entire Market.
Responsible for all day-to-day operations for the market you are assigned
Leads team of Project Superintendents and Concierge Representatives
Hire, train, and develop team to achieve maximum efficiency
Renovation budgeting and scheduling
Sources, prequalifies and negotiates vendor partnerships and works closely with Vendor Management to on board new vendors to meet local demand needs.
Review and approve proposals to ensure accuracy and profitability
Responsible for any client escalations that may occur in the field operations department. Must be able to diffuse situations and exhibit a high level of customer service competency thus ensuring all clients receive positive contact any time an issue has been escalated.
Develop, maintain and improve close relationships with local Brokerage leadership.
Develop vendor relationships and continually build on quality benchmarks
Develop and run a team of sales representatives
Simultaneously manage multiple disaggregated residential projects that span large geographic areas across the entire metropolitan area.
Ability to travel to projects on a weekly basis to review scheduled progress and quality of work performed
Works closely with each direct report on growth and development in order to create advancement opportunities.
Desired Skills & Experience:
At least five years of residential renovation and construction experience including but not limited to carpentry, electrical, plumbing, flooring, roofing, glazing, concrete, drywall, stucco, locksmith, painting, lamination, and tile.
Ability to read, interpret and influence P and L documents.
Strong, proven ability to understand, select, develop and motivate people.
Proven ability to reach closure in variable situations (solved by analytical, interpretive and/or constructive thinking).
Strong organizational planning and logistic skills. Close attention to detail that will provide a productive field Superintendent output without compromising quality.
Proven ability to work under pressure to meet deadlines while managing internal customer and employees' expectations and resetting accordingly.
Ability to read and interpret provided reporting and analytics on overall job, Superintendent and vendor performance. Will need to pinpoint areas of concern and know what levers pull in order to stabilize and bring performance back to an acceptable level and beyond.
Demonstrated ability to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment. Must be able to effectively manage multiple projects and tasks simultaneously.
Processes self-performance skills allowing for up-train of employees on standards of installation and service.
Facility using and learning new technologies. Must have smartphone skills and Microsoft office skills.
Strong written and verbal communication skills. Will need the ability to quickly shift from Superintendent field communication to leadership and executive level communication frequently throughout each day.
Reliable mode of transportation and ability to travel within your market.
Good driving record with proper licensing and insurance.
What We Offer:
Compensation Package: Base salary, bonuses, and 401(k)
Health Insurance: Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses
Paid Time Off: Three weeks of paid vacation, paid maternity/paternity leave, sick leave, and flex days
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
To ensure the health and safety of our workforce, customers and third parties, Redfin conducts background screening after making conditional offers for employment. All screening is conducted consistent with Equal Employment Opportunity Commission guidance and state and local Fair Chance Act guidance, and Redfin encourages applications from, and fully considers, qualified applicants with criminal record histories.