Home Security Installer

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

• 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period

• Benefits

• Medical, Dental, Vision, wellness program and more!

• Paid Holidays

• Paid Time Off

• Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment

• AAA will value your contribution to providing exceptional service to our members

• Free AAA Classic Membership

• AAA Product Discounts

• Tuition Reimbursement Program

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AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.

Shift; Tuesday-Saturday

ESSENTIAL FUNCTIONS

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Previous experience with both hand and power tools (desired)

Some sales experience (desired)

Must be able to travel out of state

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet (required).

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

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