Habitat For Humanity Silver Spring , MD 20901
Posted 6 days ago
The Home Preservation Client Coordinator is responsible for the administration of most client-based aspects of HFHMM's Critical Repair, Accessibility and Weatherization assistance programs offered to income-qualified homeowners. This includes client outreach, management of program inquiry database, application intake and approval, agreement creation, pre and post program support, and reporting on client survey data. This position will also assist with community development activities including strategic partnership building, community meetings and presentations, and resident engagement.
Key Responsibilities Administrative
Review client applications to determine program eligibility
Create and process homeowner agreements, completion packets, and other client communications
Provide client outcome information to leadership and assist in determining economic impact of programs
Analyze and maintain data on client satisfaction surveys, reporting on trends and correlations accordingly
Maintain statistical information on applicants and homeowners
Update Monday.com project scopes of work as needed
Respond to all program inquiries via phone, email, and mail
Assist with some government and private foundation grant reporting
Family Services
Build trust and rapport with clients and support them through the preservation process
Orient prospective clients into program
Conduct client surveys
Outreach
Promote Critical Repair, Accessibility and Weatherization programs to clients throughout service area
Create partnerships that help promote programs and serve client needs
Attend community events to promote HFHMM's client services to the community
Qualifications:
2-5 years of professional work experience. Preferred areas: nonprofit, housing and/or social services
Previous construction / repair / weatherization experience preferred, willingness to learn on the job is required
Spanish or other language fluency highly preferred
Valid driver's license and access to a reliable vehicle
Excellent verbal communications, writing and interpersonal skills
Good customer service skills and ability to work with volunteers
Strong administrative skills including attention to detail, planning, coordination, and the prioritization and handling of multiple client files efficiently and effectively
Aptitude for working independently and as part of a team
Ability to work with individuals of diverse ages, races, ethnicities, faiths, abilities, and income levels
Ability to work flexible days and hours, some Saturdays and evenings will be required
Proficient in Microsoft Excel, Word, and Outlook
Dedicated to the mission of home preservation
Please email a resume/cv to:
Chyna Diaz, Home Preservation Program Manager
[email protected]
ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THE ROLE.
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Habitat For Humanity