Are you ready to deliver unmatched customer service and support? Come join our Franklin American Mortgage Company, a top-10 mortgage origination and servicing team! We're making significant technology investments to build a world-class mortgage business that's expanding nationally and you can make a big impact. With a strong digital strategy, a focus on our talent, and clear support across the organization, this is an exciting time to join our growing, diverse team of hard-working professionals that works together on originations.
Assist the Home Mortgage Operations Site Manager in day-to-day operations of the underwriting team to ensure consistency, efficiency, quality, salability, insurability and data integrity for all loans underwritten
Lead a team of 10-15 Underwriters to deliver outstanding loan quality, customer service and production
Train and coach colleagues on new guidelines and procedures
Interact with Sales and Brokers to resolve escalated issues or disputes and manager approval reviews and overrides
Ensure compliance with corporate policy and procedures
Manage underwriting capacity and daily production.
Assist National Underwriting Manager with research, review and data compilation and analysis as needed
Direct monthly underwriting staff meetings
Manage monthly Quality Assurance reporting responses; use external tools to investigate red flags
Prepare, retrieve, review, distribute and discuss monitoring, exception and deficiency reports
Ensure consistency in the underwriting process by reviewing random loan samples from staff each month
Identify internal opportunities for colleague growth and development
7+ years underwriting or equivalent experience
5+ years management or equivalent experience
Excellent organizational skills
Excellent verbal and written communication skills
Excellent customer service and problem solving skills
Ability to supervise the work of others and provide training, direction, and corrective feedback
Experience in a fast-paced environment, with low tolerance for error
History of working independently and in a team environment.
Why work with us
Dedicated leadership: Our leaders empower local market leaders and help them succeed with innovative ideas
Focus on customers: Our mission is to help customers reach their potential and to exceed their expectations by providing a memorable experience
Digital capabilities: We invest in technology, marketing and lead general to help you grow and serve your customers
Products: We offer a full-suite of solutions that give you a competitive edge and cater to a broad spectrum of borrowers
Outstanding operations: Our collaborative team ensures your transactions are a priority and that your loan closings happen on time
Dedication to community: We put our customers and communities first by frequently volunteering and giving back
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more
Awards we've received
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Citizens Financial Group, Inc.