Home Mortgage Single Point Of Contact Relationship Specialist

Description

The SPOC Relationship Specialist manages consumer collection activities and controls loan and delinquency loss, while complying with state regulations, bank policies and processes.

Primary responsibilities include

• Develops strategies to improve collection activities; manages consumer collection activities for various kinds of direct/indirect loans and delinquencies, including but not limited to portfolio loans, installment loans and overdrafts.

• Manages the hiring, performance, and development of collection staff.

• Oversees collection activities and processes, and ensures that all collection related tasks comply with state laws and regulations and bank policies and processes.

• Provides forecasting reports of loss to executive level management; controls and minimizes loss.

Qualifications, Education, Certifications and/or Other Professional Credentials

Customer service orientation (Collections and/or Origination's preferred) with ability to demonstrate empathy towards customers / borrower

High level communications skills when dealing with outside entities

Excellent time management skills

Goal driven

Problem solver (demonstrated analytical / research skills)

trong decision making skills

Detail oriented

Proficient product and service knowledge

Strong written and verbal communication skills

Strong organization skills

Strong PC Skills

Able to develop wider business knowledge of all other functions within the division.

Knowledge of corporate policy, laws and regulatory requirements of area of responsibility.

Ability to work in team environment to resolve problems

Understanding of appropriate escalation timing and reasons

Understanding of the mortgage investor relationship and general investor requirements

• Understanding of the differences in judicial and non-judicial state requirements

Strong negotiation skills

Financial services/operations environment, 4+ Years

High School or Equivalent (GED)

Hours & Work Schedule

• 8:00am- 5:00pm

• Monday

• Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received

FORTUNE's World's Most Admired Companies

Human Rights Campaign Corporate Equality Index 100 Award

Military Friendly Employer

Age-Friendly Institute's Certified Age-Friendly Employer

Bloomberg Gender Equality Index, Standout

Dave Thomas Foundation's Best Adoption-Friendly Workplace

DiversityInc

Top Regional Company for Diversity

Forbes America's Best Large Employers

National Organization on Disability's Leading Disability Employer