Are you passionate about serving customers? We are searching for a polite, professional Home Mortgage Customer Service Representative to provide outstanding service to our customers by answering questions and researching issues related to our customers' mortgage loans. The Customer Service Representative must be able to handle a high volume of inbound calls and create a positive experience for each customer. They will listen to customers to understand the reason for their call, address all questions or expressions of dissatisfaction, and provide an accurate and efficient response. To be a successful Home Mortgage Customer Service Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Primary responsibilities include:
Processes transactions, accurately record and update actions and outcomes against customer records
Strong customer service focus with the ability to resolve routine customer issues
Accurately complete all customer follow-up work
Maintain knowledge of products services and promotions
Adherence to schedule
Attention to detail
Positive and customer-focused mindset
Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers
Strong verbal and written communication skills
Education, Certifications and/or Other Professional Credentials:
High school degree or equivalent
Call center experience
Hours & Work ScheduleHours per Week: 40Work Schedule: Monday-Friday
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.
Citizens Financial Group, Inc.