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Home Mortgage Customer Experience Team QC Lead

Expired Job

Citizens Financial Group, Inc. Glen Allen , VA 23058

Posted 2 months ago

Description

This position will serve at the primary QC lead for the Customer Experience Team, which is responsible for responding to all written correspondence received via mail or online secure messaging from customers as well as fulfillment of various tasks based on requests from customers. The primary function of the Consumer Quality Assurance & Control Lead is to ensure Mortgage is in compliance with all applicable regulatory and investor requirements. This position will also be responsible for the development and maintenance of department procedures to ensure all tasks are completed accurately and per regulatory requirements. This role must collaborate with all functions on the team and provided feedback on QC findings.

Primary responsibilities include:

  • Perform quality review on written correspondence

  • Perform quality review on fulfillment requests

  • Perform quality review on secure messages

  • Create standard written correspondence templates

  • Co-owning departmental procedures for updates and annual review

  • Ensure guidelines have been met

  • Review legal documents for accuracy

  • Perform targeted assurance reviews

Qualifications

Required Skills/Experience:

  • Sound knowledge of consumer mortgage lending process and workflow

  • Excellent oral and written communication skills

  • Organizational, analytical and problem solving skills

  • Collaborative team partner

  • Independent worker

  • PC skills including proficiency in MS Office

Education:

  • Bachelor's degree or 3 5 years mortgage or QC experience in lieu of degree

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00 to 5:00

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.


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Home Mortgage Customer Experience Team QC Lead

Expired Job

Citizens Financial Group, Inc.