Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Home Mortgage Closer III

Expired Job

Citizens Financial Group, Inc. Glen Allen , VA 23058

Posted 3 months ago


  • Professional and timely communication in both oral and written formats with external and internal customers; dedicated to providing superior customer service

  • Meet department customer service, quality and productivity standards within required turn-times

  • Access and use Citizens Bank approved websites and programs as needed

  • Ability to navigate product and guideline repository to stay abreast of the latest product, policy and procedure changes

  • Ensure all compliance training is completed ahead of deadline

  • Ensure all steps are required while ensuring clear and concise documentation of statuses and they are updated in the system every step of the way.

  • Follow up with all required documentation from settlement agents to ensure a timely review and submission with our auditors, our sales partners and customers in compliance with bank and regulatory guidelines.

  • Complete in a timely manner the execution of completing final closing documents, the submission to our auditors and to the settlement agent to provide the best customer service experience based on our CREDO values.


  • Exemplary customer service skills, both written and oral, with external and internal customers and vendors

  • Exceptional time management, organizational skills and ability to meet deadlines is critical to this position

  • Ability to take complex terminology or documentation requests and translate into simple and easy to understand terms for customers

  • Attention to detail and focus on quality while meeting productivity standards required

  • Must be able to multi-task in a fast paced environment

  • Proficient PC skills, including Microsoft Office, 2-3 years' experience preferred

  • 2-3 years of work experience in a mortgage environment preferred

  • 2-3 years working knowledge with ability to understand loan documentation and related reports and/or websites preferred

  • 2-3 years' experience closing conventional mortgages preferred

  • Government closing experience preferred

  • Thorough understanding of regulatory guidelines including, but not limited to, Reg B, TRID, etc. preferred

  • Empower.Net experience preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Home Mortgage Consumer Operations Associate II

Citizens Financial Group, Inc.

Posted 6 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Description The Consumer Operations Associate II performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards. May provide monitoring and oversight of production and workflow of the group. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. Will perform repetitive daily production activities and processes related clerical work. Researches routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements. May assume additional responsibilities as requested by management. May include reporting responsibilities which may entail creating, monitoring and analyzing. Provides training and/or feedback for new and existing staff members. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. May require multi-tasking and cross training within the department. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Requires multi-tasking and ability to provide backup support in all aspects to staff. Citizens Financial Group, Inc. Glen Allen VA

Home Mortgage Closer III

Expired Job

Citizens Financial Group, Inc.