Home Merchandise Supervisor - Crossroads S/C

J. C. Penney Company, Inc. Menomonee Falls , WI 53051

Posted 9 months ago

General Description

Do you like helping others excel? Do you like interacting with customers and finding ways to make them happy?

Do you like partnering with peers to get big results? Well, being a Home Merchandise Supervisor at JCPenney might be a perfect fit! Come be a part of our team. As a Home Merchandise Supervisor, you will oversee our Home Division selection while providing Customer service and sales; sales floor leadership and staff supervision; scheduling to meet coverage, along with an ability to provide dynamic leadership, and a thorough understanding of the elements that drive sales.

The Home Merchandise Supervisor's role is to supervise and engage a team of Merchandise and Sales Associates to deliver an amazing shopping experience that will delight our customer, creating loyalty that will have them coming back to the store for years to come! You will be expected to provide great Customer service and sales; sales floor leadership and staff supervision; scheduling to meet coverage, along with an ability to provide dynamic leadership, and consistent execution of the elements that drive sales.

Responsibilities:

  • Customer Service: You love interacting with new people as well as greeting old friends that come back into the store to find something new. You and the team do everything possible to put a smile on the customers face!

  • Sales You challenge yourself and your team to meet Sales and Profit goals.

  • Coaching: You know how important it is to: a) provide the team with ongoing feedback b) make yourself available to the team you support so they can grow.

  • Merchandise Flow & Placement You are well prepared to provide direction to supporting teams to ensure that merchandise flows to the floor efficiently. You and your team are constantly working to maintain stock levels and presentation standards for the customer.

  • Merchandise sets: You walk the floor with your peers and other leaders in the store to plan and execute the upcoming design and plan for new merchandise.

    You are well prepared to provide direction to both your team and supporting teams to ensure the customer is going to have an engaging shopping experience. You can follow company visual direction like a champ, but at the same time you know when a design or layout may not work in your particular store and you adjust on the fly. You've got high visual standards and you expect the same from the team!

Skills and Characteristics:

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Coaching

  • Coaches others and provides meaningful insights, candid feedback and clear direction to help the team grow, develop and perform; creates an environment of fairness by being approachable and honest

Job Title: Home Merchandise Supervisor

  • Crossroads S/C

Location: Menomonee Falls, WI, United States

  • Crossroads S/C N96w18515 County Line Rd

Job ID: 1046002

J.C. Penney Company Inc.

Plano, Texas



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Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs. * Cashier Performance – Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics. * Line Management and Checkout Standards – Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs. * Talent Acquisition and Training – Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. 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Home Merchandise Supervisor - Crossroads S/C

J. C. Penney Company, Inc.