Home Loan Direct Sales Quality And Performance Support Coach

Regions Financial Corporation Nashville , TN 37201

Posted 2 months ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Home Loan Direct (HLD) Sales Quality & Performance Support Coach role supports consistent execution of the Direct to Consumer Sales, Service and Coaching Process by partnering with production managers to observe the process in action and then provide feedback through consultative guidance. The goal of the position is to achieve company-wide overall sales effectiveness and provide guidance for proper sales practices, while ensuring the proper onboarding and continued support of mortgage loan originators.

Primary Responsibilities

  • Acts as subject matter expert for the direct to consumer sales, service and coaching process with a strong focus on branch partnerships

  • Compiles best practices and shares through various communication methods

  • Manages the new hire onboarding process, ensuring the consistent delivery of developmental training materials and opportunities

  • Provides feedback and creates plans for overall individual loan officer effectiveness

  • Conducts quality assessments of sales call activities, performed by associates, and provides appropriate coaching solutions

  • Partners with production managers to ensure Mortgage Loan Originators are following Regions' Needs Based Approach and are using approved scripting and resources

  • Invests in the success of retail organization and other partners by investigating barriers and opportunities to referral partnership success (both to and from Home Loan Direct)

  • Provides guidance and shares best practices with other business segments for sales process approach for their products, programs and initiatives

  • Identifies opportunities for process improvement and optimization including redesign, and development of new process/policies

  • Analyzes and identifies possible sales, service and coaching impacts for upcoming policy, product, or procedure changes

  • Partners with Corporate Learning and Development for creation of and / or updates to materials, job aids, courses (online and in person) and process overviews, and other materials to ensure consistency with the process

  • Develops tools, resources and job aids to drive the sales and coaching process

  • Fosters a productive sales environment and partners with the production managers to establish and inspect routines that will optimize opportunities to deliver the Regions 360 approach

  • Works harmoniously with Home Loan Direct and retail leadership to provide best in class customer and employee experience

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

  • Bachelor's Degree in a related field and five (5) years mortgage sales and/or mortgage sales management experience OR

  • High school diploma or GED and seven (7) years related experience

  • Travel up to 50%

Skills and Competencies

  • Advanced computer skills

  • Associate development skills

  • Excellent organizational and problem-solving abilities

  • Partnering skills

  • Previous leadership experience

  • Strong verbal and written communication skills

Position Type

Full time

Location Details

LOCH - Loan Operations Center Hattiesburg

Location:

Hattiesburg, Mississippi

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Merchandising Support Associate Green Hills Part Time

Macy's

Posted 6 days ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 * Immediate Openings - Start Right Away! * Competitive Hourly Rates * Colleague Weekend Bonus Program - earn up to $2.00 more an hour! * Schedules to meet your availability! * Unlimited $500 Referral Bonus Opportunity * Employee Discount at Macy's AND Bloomingdales * Opportunities for permanent positions * About:* Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers. Store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's. * Job Overview:* The Merchandising Support Associate, also known as a Front of House Associate, is responsible for providing a great shopping experience and driving sales and profit through customer service, accurate pricing and signing, arranging and maintaining attractive visual presentation in windows, on ledges, shelves, and fashion panels throughout the store, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. * Essential Functions:* * Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority * Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for * Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits * Support Omni-channel initiatives such as fulfillment of online or Buy Online/Pick Up in Store orders * Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor * Participate in the physical inventory process and ensure that shortage prevention initiatives are executed * Adhere to Asset Protection and inventory control and compliance procedures * Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution * Execute receiving, merchandise processing, packing/shipping and reverse logistics tasks timely and accurately to include processing inbound merchandise to floor ready standards by removing packaging and placing sensors per MMPS standards * Delivery of processed merchandise to appropriate sales floor drop zones, first quality packing standards and processing of fulfillment orders and reverse logistics (damages, transfers, RTVs), accurate outbound trailer execution * Collection and sorting of hangers, sensor tags, trash and recycling throughout the store * Organization, maintenance and replenishment of supply areas including sales floor, building lamping, and customer carryout and special delivery as needed * Assist in other tasks as needed (pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance) * Pull merchandise to set-up visual representations * Construct, paint, set-up, and install signs, sale banners, panels, and other items required for special events, clearance events, and fashion shows * Set-up and maintain fixtures using hand or power tools, such as saws, dykes, hammers, screwdrivers, staple guns, ladders, mannequin units, scissors, nails, spray paint, spray glue, and knives * Maintain and present visual displays in a compelling and exciting manner in accordance with company directives * Assist customers and complete point of sale transactions as needed * Regular, dependable attendance and punctuality * Qualifications and Competencies:* * No Education or Experience Required * Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers * Resourceful and able to adapt quickly to changing priorities * Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays * Physical Requirements:* * Position requires prolonged periods of standing/walking around store or department * May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders * Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment * Frequently lift/move up to 50lbs * Candidates in Colorado: Click here to find [Pay Range](https://ebwh.fa.us2.oraclecloud.com/cs/groups/public/documents/document/ytq3/ntqz/~edisp/ucmfa47543768.pdf) information and here to [learn about Benefits](https://ebwh.fa.us2.oraclecloud.com/cs/groups/public/documents/digitalmedia/ytq3/ntqz/~edisp/ucmfa47543292.pdf). * STORES00 Macy's Nashville TN

Home Loan Direct Sales Quality And Performance Support Coach

Regions Financial Corporation