Flagstar Bank Tucson , AZ 85704
Home Lending Sales Manager
Tucson, AZ Home Lending
Flagstar Bank is seeking dynamic, sales-oriented Sr. Manager to help expand our sales team across the nation. Focusing on retail mortgage origination, this individual will be responsible for originating quality loans that comply with all regulatory guidelines.
Respond to all customer inquiries in a professional and timely manner.
Analyze customer's financial status, credit and property to determine available mortgage products.
Obtain required information deemed necessary to complete the loan process: Originating, locking and closing home loan transactions.
Develop new business through a variety of means including, personal and professional referrals, telemarketing, direct mail prospects and other sources that derive from special marketing campaigns.
Establish a referral base to generate business.
Observe developing trends in the industry and remain knowledgeable of changing guidelines, regulations and business practices.
Attend scheduled meetings, training sessions and courses.
Additional responsibilities as assigned by management.
Accountable for financial performance, customer satisfaction, and ensures the branch adheres to policies, objectives, and practices of the company
Drive team to achieve sales, loan production and revenue goals.
Excellent interpersonal skills along with strong verbal and written communication skills.
Manage sales activities that include responding and contacting existing customers with the objective of managing the following functional areas: quality of loans, compliance, loan production, retention, profitability, controlling expenses and interacting with the management team.
Hire, train and motivate staff.
Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
3 - 5 Years loan origination experience
Previous experience managing a loan origination branch or team helpful.
Proven track record in mortgage sales.
High school diploma or GED.
Knowledge of various products and underwriting guidelines.
Familiar with mortgage lending concepts, practices, and procedures.
Exceptional customer service and sales skills.
Excellent verbal and written communication skills.
Demonstrates poise, tact and professionalism.
Strong organizational skills with attention to detail.
Ability to work under minimal supervision.
Competently utilize computer programs such as: mortgage origination software, customer database management, MS Word, MS Excel
Ability to work flexible and varying work schedules.
Internal Use- Band